Same problem.  Last straw.  I'm moving on. Canceled my Subscription.  Good luck everyone.

I see that you previously sought assistance on this from members in this community on 19 December 2023. In the following Discussion:

https://community.adobe.com/t5/lightroom-classic-discussions/freezing-lrc-and-photo-corruption-on-the-hard-drive/m-p/14308602

I see that one very capable member (dj_paige) attempted to assist with the problem (the problem with LrC, not the problem with Adobe support). But you have not responded to the inquiry.

Most of us are not Adobe employees. In fact only about two actual Adobe Techs ever get involved in these discussions. And while we might be able to advise you on methods to get the Adobe Customer Support to provide better service, it is more common to ask for our assistance to determine the issue and resolution.

Apparently Adobe, has gotten lazy and they actually have a link, and sometimes advise via chat for customers to come to this community site for help. That is Adobe relying on customers as a source of knowledge (very poor practice)

Moving on

two recommendations

1. If you attempt to contact Adobe again, perhaps via a chat, perhaps via a reply in one of those e-mail, assertively request a phone call (be prepared for waiting around for that phone call, be prepared for any stated time for that phone call to be ignored). Yes, I see that you have attempted multiple times, in multiple ways. and it is a lot like a root canal at the dentist. Perhaps number 2 below?

Note, not a fan of Adobe support. I suspect they outsourced it. I suspect the support staff is lacking in skill sets. But then I have never ever attempted to use them. My statement of not being a fan based on all the complaints seen in this community about lack of support.

2. Return to your previous post, an engage with your fellow member, starting with a reply to the inquiry by dj_paige. Perhaps your fellow members can help. Perhaps they have a lesson learned, perhaps they had the issue as well and fixed it. Perhaps they are just better at searching on-line troubleshooting documents, etc.