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hubertusz21630358
hubertusz21630358
Participating Frequently
October 30, 2024
Question

LrC is not launching

  • October 30, 2024
  • 1 reply
  • 478 views

Attached the crash report (Window 11, LrC V 14.01, actual NVidia drivers):
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="19.1.0.202407311011_0e3a4ce" clientVersion="19.1.0.202407311011_0e3a4ce" applicationName="Adobe Lightroom Classic" applicationVersion="14.0.1" build="[202410161356-30922cfc]" source="Windows-Client" crashType="n/a">
<time year="2024" month="10" day="30" hour="21" minute="21" second="2" timeoffset="60" timezone="Mitteleuropäische Zeit" crsessionduration="0"/>
<user guid="76454950-0e4e-4663-aca1-2450e1b95169"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="65477" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3394 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070" description="NVIDIA GeForce RTX 3070" driverDate="20240814000000.000000-000" driverVersion="32.0.15.6094" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2484&#38;SUBSYS_404C1458&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFBCAB5FA4C">
<backtrace crashedThread="0">

 

After sending the crash report, an Adobe system compatibility check shows no problems! What to do? 

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 30, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Rikk Flohr: Adobe Photography Org
hubertusz21630358
hubertusz21630358Author
Participating Frequently
October 31, 2024

Dear Rikk,
Thanks for you feedback and reply.
There seems to be something fundamentally wrong, as I have sent the crash reports dozens of times using the Error mask "Adobe may contact me for fixes and workarounds". And, I always used my Adobe account email, which I also used to send my topic in this community.

Regarding the crash report, I have attached some screenshots (sorry in German, but I think you know what is meant). It is definitely a message from LrC. The subsequent compatibility test did not reveal any compatibility problems. I am also surprised that Photoshop and Lightroom appear to be running normally.
I have already tried many things (turned off GPU support in Photoshop, made sure all drivers and versions were up to date, etc.) but nothing has worked so far.
I had already considered switching to competing products, as I have had this problem for months. This is my last attempt and I hope you can help me.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 31, 2024

I checked again this morning and found a single report from you. 

The crash occurs in: VCRUNTIME140_1.dll 

You may need to reinstall/install the runtime environment. 

see: https://helpx.adobe.com/x-productkb/global/unable-to-launch-adobe-applications-on-windows---error-vcruntime.html 

Rikk Flohr: Adobe Photography Org
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