Participant

Question

LrC masking cannot find people.

Forum|Forum|23 hours ago
August 5, 2026
7 replies
61 views

Hi
I am running LrC version 15.5 on a Mac - 3.8 GHz 8-Core Intel Core i7, AMD Radeon Pro 5500 XT 8 GB, MacOS Tahoe 26.6

Until recently I had no issues using the masking tool, however it no longer finds people .. it comes back with "No people found"
Other masks such as background and subject selection work as they should.
Any help or guidance would be most appreciated.

Thanks

JohanElzenga

Community Expert

Known issue. MacOS contains buggy drivers for the AMD Radeon GPU. The link posted by @AxelMatt does not seem to work. This one does:

-- Johan W. Elzenga

Srishti Bali

Community Manager

Hi @Phil21886838qk88

Thanks for reaching out, and I'm sorry to hear you're running into this issue. I have merged all your threads into one for better visibility and avoud confusion. To help us investigate, could you please provide a few more details?

Does this happen with all photos, or only with specific images?
Are the affected photos stored locally or in cloud storage/external drives?
Could you share a sample image where People masking fails with the "No people found" message?
Is Lightroom Desktop/ web able to detect faces in the same image or does that also fail?
Have you noticed whether this started after updating to Lightroom Classic 15.5?
Could you also share your System Info? (Go to Help > System Info, click Copy, and paste the details here.)

A short screen recording showing the issue from selecting Masking > People to the "No people found" message would also be very helpful.

Looking forward to your reply.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

P

Phil21886838qk88Author

Participant

Hi

It does it with all photo’s

The images are stored locally, not in the cloud or an external drive.

The selection of people is random as the attached recording will show, look at the recording of the Asian Girl.

It started prior to my 15.5 update.

I have attached recordings as requested, if you need more system info then please let me know - and how to get them

System Info -

Model Name: iMac

Model Identifier: iMac20,1

Processor Name: 8-Core Intel Core i7

Processor Speed: 3.8 GHz

Number of Processors: 1

Total Number of Cores: 8

L2 Cache (per Core): 256 KB

L3 Cache: 16 MB

Hyper-Threading Technology: Enabled

Memory: 64 GB

System Firmware Version: 2103.160.2.0.0 (iBridge: 23.16.16068.0.0,0)

OS Loader Version: 583~5869

Serial Number (system): C02CW35NPN5W

Hardware UUID: E8E658B7-BA11-5E88-8966-598C157AFF34

Provisioning UDID: E8E658B7-BA11-5E88-8966-598C157AFF34

Activation Lock Status: Disabled

Many thanks, I appreciate your help.

Screen Recording 2026-08-06 at 10.37.35.mov

Screen Recording 2026-08-06 at 10.48.26.mov

Screen Recording 2026-08-06 at 10.57.54.mov

A

AxelMatt

Community Expert

Thread closed because multiple entries about the same theme.

See here for further discussion: LrC Masking tool cant find people. | Adobe DME

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

A

AxelMatt

Community Expert

Thread closed because multiple entries about the same theme.

See here for further discussion: LrC Masking tool cant find people. | Adobe DME

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

P

Phil21886838qk88Author

Participant

Other masks such as background and object selection work fine.

Clicking select people results in “no people found”

P

Phil21886838qk88Author

Participant

Hi
I am running LrC version 15.5 on a Mac - 3.8 GHz 8-Core Intel Core i7, AMD Radeon Pro 5500 XT 8 GB, MacOS Tahoe 26.6

Until recently I had no issues using the masking tool, however it no longer finds people .. it comes back with "No people found"

Any help or guidance would be most appreciated.

Thanks

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