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C
Cicilie2654583471na
Participating Frequently
March 1, 2023
Question

LrC opens to a trial/purchase screen though subscription is active

  • March 1, 2023
  • 1 reply
  • 3979 views

I cant open lightrrom anymore. The message I get is start trial or provide serial number I have an active subscription but ant find any serial number) The big issue is that I am supposed to continue working on 3 blurbbooks in Lightroom on thsi computer and now I wonder if everything is lost. Many years of work that is.

 

If anyone can help I would be so thankful.

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1 reply

C
Cicilie2654583471naAuthor
Participating Frequently
March 1, 2023

Sorry about all the misspellings. Im so stressed.

 

C
Cicilie2654583471naAuthor
Participating Frequently
March 1, 2023

My prevoius post were marked as spam. I was asking for help! After that I tried to open lightroom as trial and I can now see that there is nothing left of my 3 books. This is not spam and I am loosing my trust in Adobe soon.

As I said. I could not open lightrom anymore. The message I got was start trial or provide serial number but I have an active subscription (cant find any serial number under "products") The big issue is that I am supposed to continue working on 3 Blurbbooks in Lightroom on this computer today  and now it seems that everything is lost. Many years of work that is.

 

If anyone can help I would be so thankful.





dj_paige
dj_paige
Legend
March 1, 2023

You talk about Lightroom Classic, but then you say "The message I got was start trial or provide serial number". Lightroom Classic never asks for a serial number, it never uses a serial number. Are you sure you tried to open Lightroom Classic and not some earlier version (like version 6)? What version NUMBER is your Lightroom Classic? (we need the version NUMBER and not words like "latest" or "up-to-date"). What is the EXACT word-for-word message you got?

 

You imply you were able to open LrC "...and I can now see that there is nothing left of my 3 books" but then later you state the opposite "I could not open lightrom [sic] anymore." Could you please clear this up?

 

If you go to account.adobe.com does it show that you have the Photography Plan? Here is what I see when I view my account:

 

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