LrC syncing not working when downloading collections

Question

LrC 13.5.1

I guess this is a recurring topic by now... but I haven't found anything recent on how to solve it for my case. Apologies if there's an existing topic.

I'm struggling to download back collections that have been synced in Lr. All collections are 100% already on the cloud.

In 12 hours, it went from "Syncinc 645" photos" to 540 photos.

And it keeps stopping, so I have to keep restarting LrC to continue.

No issues with the connection on the laptop, 90mbps stable; it was during the night, so clearly nothing else hogging the internet.

Only downloads are in the queue right now, so no conflicts of any kind.

What's the suggestion of the day to solve these issues?

Sameer K · Answer

Hey, @AlexJz. Thanks for sharing the details & checking Lightroom Web beforehand. Some specific info is needed.

Have you set up a custom location to store Lightroom's Sync images? In Lightroom Classic, share a screenshot of the Lightroom Sync tab in the Preferences.

Also, clear the deleted section for any pending items on Lightroom Web. It can help.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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