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Ilidio26862035vudb
Participant
October 29, 2022
Question

Ma license Lightroom classic n,'est pas reconnue

  • October 29, 2022
  • 1 reply
  • 101 views

Je reçois ce message d'erreur alors que ma licence est à jour sur le site de Adobe. Je ne dépasse pas cette étape. Je ne peux pas acheter une deuxieme licence pour le même produit. Que me proposez-vous?

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
October 29, 2022

Check that you are signed in with the Adobe Creative Cloud Desktop App using the same Account ID and password as your subscription.

Or -

Use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), type AGENT
be patient, it can take quite a while to reach a human

I also see in your screenp-clip that your folders & files are "Missing". Lightroom-Classic has lost the link with location of your photos.

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
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