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melc88
Participating Frequently
April 21, 2023
Question

Macbook Pro crashes when using new AI Denoise

  • April 21, 2023
  • 3 replies
  • 4968 views

I have been trying to use the Denoise without one single success.  My Macbook has 16MB of RAM and is up to that (running Big Sur 11.7.6).

 

It will continualklycrash before completing even 20% of the DNG generation process andf the crash takes one of three forms.....

1) Lightroom only crashes.

2) all programmes crash but my comnputer does not crash.

3) my computer crashes and I get computer generated warning of the crash.

 

I have cleaned up my computer, removed unneccessary apps, cleaned out the cache, reloaded Lightroom Classic, run only LRC with all other programmes closed and still no success.........!

 

I am now running the 30 day trial period of DxO Pure Raw 3 which if I cannot solve this problem will cost me USD129. DxO takes no more than 2 minutes to complete the noise reduction with a 100% success rate.  Needless to say, I do not want to spend USD129 when I already have a LRC subscription. 

 

Please help to solve this problem. 

This topic has been closed for replies.

3 replies

johnrellis
johnrellis
Legend
April 22, 2023

Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

M
melc88Author
Participating Frequently
April 23, 2023

TheDigitalDog
TheDigitalDog
Inspiring
April 21, 2023

Try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1/M2 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
M
melc88Author
Participating Frequently
April 22, 2023

Hi thedigitaldog

Thanks for the multiple suggestions, much appreciated.

Unfortunately I have not been able to solve the problem and below is the outcome of the suggestions you made.

Logging into another Mac user account - crashed around 30% of dng generation.

In Safe mode - Lightroom said my dng files were not compatible with denoise.

Onyx would not run on my OS 11.7.6 OS.

I reset the nvram/pram and smc - denoise managed to load the enhanced preview and said dng generation in 5 minutes. I pressed Enhance and 5 seconds later I got a message saying denoise was not applied "unknow error"!

So many thanks again and I will wait for further suggestions.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

M
melc88Author
Participating Frequently
April 21, 2023

Thank you kglad.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2023

(no problem.)

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