Map error message stuck on screen when offline [14.5.1]

Forum|Forum|9 months ago
September 21, 2025
4 replies
246 views

1. Disconnect from all internet

2. Try to open Maps module

3. Switch back to Loupe/Grid modules

Result: error message is stuck on screen. Won't go away until connecting or quitting Lighrroom.

Expected: error message disappears after switching modules, pressing the Escape key, or something.

I've seen two different messages. One said: "Unable to connect to Adobe servers. Map module will not work." (screenshot) The other was much shorter, I don't recall exactly but it was to the effect of "Map not connected". Both got stuck.

I don't recall having this problem in the past, so possibly this a regression in 14.5.x or other recent-ish version.

macOS

Felkor

Participant

The issue is still here on Mac OS. The message is still displayed in high strata level in the OS even after quitting Lightroom, the process doesnt gracefully end when losing internet connection. I have to force quit or restart the OS completely.

A

Aleke

Community Manager

Hi @davispw!

Just checking in to see if you're still running into that issue. Let me know when you get a chance!
Thanks so much,
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

M

michael_9349

Participant

This issue seems tied to how Lightroom 14.5.x handles offline states. Normally, error messages should clear when changing modules or pressing Escape, but here they remain stuck until reconnecting or quitting. It suggests a UI refresh bug introduced in this version, so documenting it and reporting to Adobe could help prompt a fix.

D

davispwAuthor

Participating Frequently

I caught the second type of message in action: "Map is offline". To recreate this one, leave Lightroom open on your laptop, put the laptop to sleep, then travel out of Wi-Fi range, and open the laptop. The message is stuck until I reconnect.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded