Skip to main content
M
magnetic_days15B9
Participant
June 19, 2017
Answered

Map goes offline for 2 seconds after every map activity

  • June 19, 2017
  • 5 replies
  • 2582 views

Since some days I'm facing the problem, that the map module always goes offline for 2 seconds (switches to world map and shows map offline) after every map activity like zoom of move. After 2 seconds it swithes back to the correct map view and works again.

This is very annoying and makes continous work impossible.

Regarding my internet connection: I have a stable 20 MBit download connection, and I also tried to use a cell phone LTE hotspot for testing, but with the same result.

I'm using the latest version of Lightroom CC and have the same problem on my second PC (both with Windows 10).

I would be very greatful for any help.

BR Manfred

This topic has been closed for replies.
Correct answer Akash Sharma

Lightroom CC2015.12/6.12 has been released and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

See Lightroom CC 2015.12 now available

Thanks,

Akash

5 replies

Akash Sharma
Akash SharmaCorrect answer
Legend
July 19, 2017

Lightroom CC2015.12/6.12 has been released and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

See Lightroom CC 2015.12 now available

Thanks,

Akash

    C
    Catharus guttatus
    Participating Frequently
    July 19, 2017

    I'm not clear where to click "Correct" as your email mentions, but be advised that the map module is working correctly with the latest update! Thank you for your attention to this matter.

    A
    arkku.com
    Participating Frequently
    July 15, 2017

    Me too. macOS Sierra

    sonjaado
    sonjaado
    Participant
    July 17, 2017

    I have same issue - if it makes sense please ask for further informantion!

    Paul

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    July 17, 2017

    As John already said, this is a known issue and will be solved in the next release.

    Nothing more to say ...

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    N
    NoelHSydney
    Participating Frequently
    June 26, 2017

    I have this problem too. For me it only appears to have started with the last update via CC.

    C
    Catharus guttatus
    Participating Frequently
    June 21, 2017

    I have the exact same problem on a MacBook Pro running the latest version of Lightroom and the latest version of Sierra. It just started a day or two ago. I have never had this problem before in the years I have used Lightroom. What is going on? It is intensely annoying making the map module useless.

      johnrellis
      johnrellis
      Legend
      June 19, 2017

      From Map is offline message for a brief time :

      Adobe has acknowledged this problem and is looking into it. Please add your me-too vote and details of your configuration (do Help > System Info to get precise version of LR and Windows/Mac) to the bug report in the official Adobe feedback forum: Lightroom: Map module keeps flashing "map offline" when it's not | Photoshop Family Customer Community . That will help Adobe understand the scope of the problem, and you'll get notified as soon as the status of the bug changes.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices