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Participant
April 29, 2025
Answered

Masking problem in Classic 14.3

  • April 29, 2025
  • 2 replies
  • 253 views

When i make a mask of any type, the subject is highlighted in red, per my settings. However, the part of the image selected turns black and white and stays that way regardless of the overlay mode.  Any suggestions? Thanks.

Correct answer AxelMatt

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help you should try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

 

2 replies

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
April 29, 2025

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help you should try to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
johnrellis
Genius
April 29, 2025

Next steps:

 

1. Please post a full-resolution screenshot (not a phone pic) of the entire LR window showing the black-and-white.

 

2. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.