Skip to main content
Participant
January 8, 2023
Question

masks don't work for unknown error

  • January 8, 2023
  • 3 replies
  • 149 views

Good morning

I haven't found any other thread with my problem and I need help. I am going crazy. I changed PC 2 weeks ago and LR has always worked fine. two days ago the masks started not working and it gave me error. From that moment in the development module, the photos do not load. I have updated the gpu drivers, installed LR 3 times but nothing has changed. I found that in "performance" the graphics processor goes into "protection" and that the graphics acceleration is blocked by LR due to an error. I can't do any deactivation work. when I do it manually on the file in "appdata", LR works for 30 seconds but then comes back to block everything. I report below the characteristics of my pc (sorry, the info are in italian).

You fing attached the pics with errors

Any help is welcome. i can't solve the problem.

thank you

 

Versione di Lightroom Classic: 12.1 [ 202212072312-d7ab524b ]
Licenza: Creative Cloud
Impostazioni lingua: it
Sistema operativo: Windows 10 - Business Edition
Versione: 10.0.19045
Architettura dell'applicazione: x64
Architettura del sistema: x64
Conteggio processore logico: 16
Velocità processore: 2,4GHz
Versione SqLite: 3.36.0
Utilizzo CPU: 0,0%
Memoria integrata: 32533,3 MB
Memoria GPU dedicata usata da Lightroom: 530,2MB / 2007,3MB (26%)
Memoria reale disponibile in Lightroom: 32533,3 MB
Memoria fisica usata Lightroom: 2750,2 MB (8,4%)
Memoria virtuale usata Lightroom: 4109,2 MB
Conteggio oggetti GDI: 778
Conteggio oggetti UTENTE: 2053
Conteggio maniglie elaborate: 2284
Dimensione cache memoria: 16,3MB
Versione Camera Raw interna: 15.1 [ 1329 ]
Numero di thread massimo utilizzato da Camera Raw: 5
Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
Memoria virtuale di Camera Raw: 1095MB / 16266MB (6%)
Memoria reale di Camera Raw: 1267MB / 32533MB (3%)
Impostazione DPI del sistema: 96 DPI
Composizione desktop attivata: Sì
Lato maggiore Anteprime standard: 2560 pixel
Monitor: 1) 2560x1440
Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

Informazioni processore grafico:
DirectX: NVIDIA GeForce GT 730 (30.0.14.7414)
Stato iniziale: GPU per la visualizzazione supportata per impostazione predefinita
Preferenze utente: Automatico

Cartella applicazione: C:\Program Files\Adobe\Adobe Lightroom Classic
Percorso libreria: G:\lightroom\Lightroom Catalog-v12.lrcat
Cartella impostazioni: C:\Users\Master\AppData\Roaming\Adobe\Lightroom

 

This topic has been closed for replies.

3 replies

TheDigitalDog
Inspiring
January 8, 2023

Review your system's specs and compare them to the minimum requirements document*: https://helpx.adobe.com/lightroom-classic/system-requirements.html 

*last revised at the Max 2022 release.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
GoldingD
Legend
January 8, 2023

 

 

Informazioni processore grafico:
DirectX: NVIDIA GeForce GT 730 (30.0.14.7414)
Stato iniziale: GPU per la visualizzazione supportata per impostazione predefinita

 

 

So, a very old GPU ( released in 2014?) , with (I think) just 1GB ofVRAM, and even thought the driver v474.14 was released last month, this GPU is only "for viewing supported by default"

 

If you can, try turning the use graphics processor off. 

 

Perhaps another member can provide a link in the correct language as to how to manually turn use graphics processor acceleration off?

 

 

 

 

 

Participant
January 8, 2023

sorry, I realized that the images are not visible in the pdf. I attach the corrected file

GoldingD
Legend
January 8, 2023

Can you type in (in a reply) the words in those two screen shots, a bit hard to read the second, and cannot copy/paste what is presented as to use in google translate.