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TERESSA
TERESSA
Participant
April 14, 2022
Question

Meta data on preview grid window for import OVER totally gray thumbnail NOT GRAYED OUT

  • April 14, 2022
  • 2 replies
  • 463 views

Mac OS 12.2

LR 5.5

While trying to import a folder or even a subfolder from my external drive in ADD, the preview thumbnails show GRAY (not grayed out!) with photo metadata and correct number of photos in that folder but no image. If I open one image(not import), it will appear as the image connected to the image data but once I go back to grid view in import it changes back to a gray thumbnail.

All previously imported photos from years of imports appear normally.

I try importing a few (2-3)  of the gray thumbnails,  they import but very very slowly.

Last import was normal.

Tried importomg from a backup catalogue, same problem.

I'm stumped. Can't find an answer in google or community.

This topic has been closed for replies.

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
April 16, 2022

You are using an ancient version of Lightroom in combination with the latest version of MacOS. Quite frankly that is asking for troubles. With each update of MacOS, your chances increase that your version of Lightroom is no longer compatible. And because it is unsupported, that will never be fixed. My suggestion would be to bite the bullet and subscribe to Lightroom Classic in the Adobe Photography plan.

 

-- Johan W. Elzenga
    TERESSA
    TERESSAAuthor
    Participant
    April 18, 2022

    hank you for the response. Won't import from desktop either.  The dtrive is ok because my other 13,000 pictures already imported come up, quickly.

    And now I have to force quit to get out of LR.  In the import window I have all these new sources to choose from whick I don't remember ever seeing...I have put a screenshot of these and the error report after force quitting.  Any ideas, would be greatly useful.  I imported without a problem a few months ago...

    johnrellis
    johnrellis
    Legend
    April 14, 2022

    It may be that the external drive is responding very slowly to requests from LR. Try copying the folder to the internal drive -- do the symptoms go away?  If so, that would suggest hardware problems with the external drive.

    TERESSA
    TERESSAAuthor
    Participant
    April 16, 2022

    thank you for the response. Won't import from desktop either.  The dtrive is ok because my other 13,000 pictures already imported come up, quickly.

    And now I have to force quit to get out of LR.  In the import window I have all these new sources to choose from whick I don't remember ever seeing...I have put a screenshot of these and the error report after force quitting.  Any ideas, would be greatly useful.  I imported without a problem a few months ago...

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