Missing folders

Question

I disconnected my external hard drive where I store all my folders in LR.  The catalogue is on the main computer hard drive.  When I reconnected the external HD, there was an exclamation mark beside the name of the drive (Seagate), and all the folders had question marks beside them, and all were greyed out.
I clicked on the main name of the drive at top of "Folders" and chose "Synchronize".  After the process had stopped, everything had disappeared!  So, no catalogue or folders showing in LR panels at all.
 
How do I get the catalogue back into LR, and the images/folders? Thank you.

dj_paige · Answer

Synchronize Folder never fixes the problem indicated by these exclamation point icons, but it can certainly make it worse. If all the folders were greyed out, it probably indicates that the disk couldn't be found.

I think the easiest thing to do is to restore a recent backup of your catalog file, and try to fix the problem if it shows up in the backup as well. If the problem still appears in the backup, show us a screen capture of what you see and then we can advise further. DO NOT synchronize the folders.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.