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Known Participant
August 30, 2017
Question

Mobile Sync Shows a Phantom File--How to Remove?

  • August 30, 2017
  • 1 reply
  • 428 views

For the last several weeks Lightroom on my desktop has shown that a single image is still syncing with my mobile app. I have tried to figure out what the image is, but when I go to the Preferences panel and look at it there is no Asset Path/Link shown. All it shows me is under Sync Details/Errors, where I can see a file name that indicates it should be on my iPhone, but when I go to the iPhone there is no image with that file name. Is there a way just to remove this from the sync panel so that it can move on to other things? (Not that there are other files to be sync'ed, just it's annoying to keep seeing "Syncing 1 Photo" in the top left of my screen all the time.)

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1 reply

greule
Inspiring
September 4, 2017

You can just remove the entry from your browser window. Hope this helps -Guido

jlg84NZAuthor
Known Participant
September 4, 2017

No, I cannot. There is no link to go to in the Mobile Sync panel of LR Preferences, there is no path to go to for the phantom file, and on the Adobe website there is no sign of a photo that is not yet synced properly. And though it looks like the info under Sync Details/Errors is a hyperlink, it is not: