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HGvanderzee
HGvanderzee
Participant
November 20, 2025
Question

Mov and mp4 files cannot be imported on windows 11 laptop

  • November 20, 2025
  • 2 replies
  • 51 views

On my imac importing mp4 or mov files in my library has n problem.

On my New windows 11 laptop it is impossible to import both file types.

Does anybody have a solution for thuis problem. / I

2 replies

johnrellis
johnrellis
Legend
November 21, 2025

Are you on a Surface laptop with an ARM processor?

 

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
November 20, 2025

Hi there! Thank you for reaching out! I'm sorry to hear that LrC is causing you trouble. Unfortunately, I was unable to reproduce this issue on my Windows 11 machine. Could you please let us know exactly what happens when you try to import the videos? For example, are you presented with an error message on both machines? Please let us know the version of Lightroom Classic you are using as well.

 

In the meantime, you can check out this HelpX article for troubleshooting steps: Troubleshoot video-related issues | Lightroom Classic

 

Please use @ when mentioning my username so that I can be notified ASAP.

Noel
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