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Danny of the North
Participating Frequently
Oct 27, 2026 6:10 AM UTC
Question

My attempt to download of lightroom cloud images to make the images available in lightroom classic has stalled with no obvious way to get it to resume

I started the process by ‘asking’ Lightroom Classic to initiate a download of my images based on the choices offered to me by the Adobe software. The download started. There are a lot of images, and the download would sometimes stall, a situation which I would resolve by ‘suggesting’ which download file pieces to download next. Eventually, the process stalled, and I had no way to resume it.

Careful consideration of the evidence I could see led me to submit this bug report. My best educated guess is that a limit in the download facility prevents enough partial downloads from being ‘in progress’ to keep the overall download process going through to completion.

I also observed that my image library (65,000 images) would require the download to be split across quite a few files. I also believe that there is a relatively low limit on the number of download file segments that can be downloaded at once. This, combined with the number of download files being downloaded, triggered a resource-starvation situation of sorts that caused the download to grind to a halt.

    4 replies

    Danny of the North
    Participating Frequently
    Oct 27, 2026 7:31 PM UTC

    Oops! I replied without tagging it with your name, Sameer K.

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    Claire H.
    Community Manager
    Community Manager
    Oct 27, 2026 7:48 PM UTC

    Hi @Danny of the North, Thanks for the update! Since you tried the recommendation, can you send your system info? You can find your system info by going to Help > System Info, copying and pasting it into a text file, then attaching the file here. Thanks! ^CH

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    Danny of the North
    Participating Frequently
    Oct 27, 2026 7:18 PM UTC

    I started the download yesterday evening at about 2200 Alberta time. The download progressed at a reasonable rate for about half an hour (based on the download files' modification times). As of now, no files have been downloaded since the download stalled yesterday evening, and the last change times of the partial files haven't changed.

    Unless the download process has decided to take a roughly 12 hour snooze, i would have to suspect that the process has stalled and is unlikely to resume.

    ---

    I have 1.8 TB of free space on the filesystem that I am downloading the files to so I can safely say that I have not run out of space.

    I went to the download webpage and that I was using to follow the progress of the download and have clicked on about ten or so of the files. The download has resumed.

    ---

    Oops! It stalled again.

    I guess I get to watch the process so I can click on more files when it decides it is time for the digital equivalent of a coffee break.

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    Sameer K
    Community Manager
    Community Manager
    Oct 27, 2026 10:56 AM UTC

    Hey, @Danny of the North. Welcome to the Lightroom Community. I'll help you figure this out. 


    This is expected behavior when you enable Syncing in Lightroom Classic; the original full-size images are downloaded to your computer at the default catalog location or a user-specified location. Ensure that you have sufficient storage available for Lightroom Classic to download the originals.


    You can also use the option in Lightroom Preferences > Sync & change "Specify Location for Lightroom Ecosystem's Images" and point to the external drive. Head here to learn more: https://adobe.ly/4hxullT


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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