My images are being destroyed behind the scenes

Forum|Forum|3 years ago
May 21, 2022
14 replies
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Many photos are being destroyed in the background, seemingly. I visit old photos that have been edited, many published, only to discover that while the thumbnail looks correct, clicking on it turns the bottom half of the image solid black. This is randomly happening. A group of images will have this problem, but others, from the same shoot, are ok. This is like a virus that corrupts my life's work! The issue is being backed up across 4 disks set up in two RAID 1 enclosures using WD archival drives, so there is no archive to return to.

macOS

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Schattenjager27Author

Participating Frequently

Thank you - This is not a preview problem. The image displays fine in Grid. While in Library, if I click the image, it displays full screen just fine. Once I try to export it or enter Develop, the image goes black - typically in the lower half and never reverts. Clicking on the file itself via Mac FINDER, the preview image rendered by the OS also shows the blackness.
Your help here is greatly appreciated

TheDigitalDog

Inspiring

Let's make sure this isn't a preview issue.

Can you upload one of the images (ideally zip it) to something like Dropbox or similar and....

Try disabling GPU in the Preferences (Performance tab). Any better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Schattenjager27Author

Participating Frequently

That is when the image becomes corrupted. In Library and thumbnail, it looks ok. Any adjustment as far as quick-adjust or Develop and *poof* image is deracinated. Not all - random. Many I have revisited several times in the past with no issue.