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arne_5155
Participant
Aug 30, 2024 7:57 AM UTC
Answered

My Lightroom 6 license was revoked after 6 years

I have been using this software since 2018.

I tried to activate it on my fresh Windows 10 installation, but after online activation the software just doesn't start, retried a few times - then my account was temporarily blocked.

I then tried offline activation, which looked promising, but tells me "this serial number has been revoked by Adobe".

 

Can anybody please reactivate my license? I mean, I bought it as a perpetual license, how can it be revoked?

How do I contact Adobe representatives on that topic?

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JohanElzenga
JohanElzengaCorrect answer
Community Expert
Aug 30, 2024 9:39 AM UTC

Your license was not revoked, but it is no longer possible to install Lightroom 6 on a new computer because the activation server is no longer online.

 

-- Johan W. Elzenga
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6 replies

arne_5155Author
Participant
Sep 6, 2024 10:27 AM UTC

Solution: disable network connection when starting LR6, then click away the popup. Works for now.

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woodmonkey
Participant
Sep 22, 2024 10:00 AM UTC

Thanks, that works.

 

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dj_paige
dj_paige
Legend
Aug 30, 2024 10:06 AM UTC
quote

I then tried offline activation, which looked promising, but tells me "this serial number has been revoked by Adobe".


By @arne_5155

 

Please read https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and then follow those instructions.

 

Then try the offline activation

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JohanElzenga
Community Expert
JohanElzengaCommunity ExpertCorrect answer
Community Expert
Aug 30, 2024 9:39 AM UTC

Your license was not revoked, but it is no longer possible to install Lightroom 6 on a new computer because the activation server is no longer online.

 

Translate
-- Johan W. Elzenga
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