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T
thomas.got.a.problem
Inspiring
September 29, 2025
Question

My Lightroom is crashing all the time, I have no idea

  • September 29, 2025
  • 4 replies
  • 317 views

Hi,

 

I'm having some big trouble with a new laptop; maybe someone can help me with this.

 

I bought a second hand laptop that can all factory reset. All worked great for about a week.

 

But recently lightroom has been pretty slow and crashing all the time. You can maybe be on it for 5 minutes and it crashes again.

 

I have deleted the drivers of graphic card

I have reinstalled the drivers to latest safe version

I have rolled back lightroom to version 14 

I have switch off, use of the GPU in lightroom performances

I have deleted the Omen Gamin Hub.

 

I have no idea what to do.

Laptop is Omen 16

Ryzen 7 5800H

Radeon RX6600M

16Gb ram

 

Any idea? 

I try to get support from adobe but could only speak to an AI bot. How do I contact them?

 

Thank you kindly

 

 

 

 

4 replies

T
thomas.got.a.problemAuthor
Inspiring
September 30, 2025

For the first time getting a crash report from lightroom:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.4" build="[202506051112-5918896a]" source="Windows-Client" crashType="n/a">
<time year="2025" month="9" day="30" hour="20" minute="26" second="37" timeoffset="0" timezone="GMT Summer Time" crsessionduration="1509"/>
<user guid="85f1ec29-e46c-4b16-b220-be3de2cf5443"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="15711" machine="AMD Ryzen 7 5800H with Radeon Graphics" model="AMD64 Family 25 Model 80 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20250701000000.000000-000" driverVersion="31.0.21923.11000" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1638&#38;SUBSYS_8902103C&#38;REV_C5&#92;4&#38;12C9051D&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 6600M" description="AMD Radeon RX 6600M" driverDate="20250825000000.000000-000" driverVersion="32.0.21025.10016" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_73FF&#38;SUBSYS_8902103C&#38;REV_C3&#92;6&#38;556854B&#38;0&#38;00000009" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA9004C508">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA9004C508" symbolname="D2D1InvertMatrix"/>
<stackStatement index="1" address="0x00007FFA2F463C5A" symbolname="AgGraphicsD2D_load"/>
<stackStatement index="2" address="0x00007FFA2F32BFBC" symbolname="AgViewWinAccordionHeader::OnEraseBkgnd"/>
<stackStatement index="3" address="0x00007FFA2FD79952" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFA2FD7927F" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFA2FD76AFE" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFA2FD76EC4" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFA2FC197F9" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFA96D87CF6" symbolname="CallWindowProcW"/>
<stackStatement index="9" address="0x00007FFA96D8757C" symbolname="SendMessageW"/>
<stackStatement index="10" address="0x00007FFA96DB8563" symbolname="GetWindowDpiAwarenessContext"/>
<stackStatement index="11" address="0x00007FFA970E7254" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="12" address="0x00007FFA94B318C4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="13" address="0x00007FFA96D859B8" symbolname="IsWindowUnicode"/>
<stackStatement index="14" address="0x00007FFA2FD5F562" symbolname="unknown"/>
<stackStatement index="15" address="0x0000000140B81638" symbolname="GetAppInstance"/>
<stackStatement index="16" address="0x00007FFA2FD5FE71" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFA2FD92E70" symbolname="unknown"/>
<stackStatement index="18" address="0x000000014084A97A" symbolname="gudeVersion"/>
<stackStatement index="19" address="0x00007FFA96A7E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="20" address="0x00007FFA96F88D9C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000554426E0"/>
<register name="RCX" value="0x00000000554426E0"/>
<register name="RDX" value="0x00000000AEC33BB8"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014F5A0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA9004C508"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
29f6482e-108f-44b2-986d-9d5ba3dbfe5f
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
4F28384855CEAE137F000101@AdobeID
</imsUserGuid>
</crashreport>

 

T
thomas.got.a.problemAuthor
Inspiring
September 30, 2025

And this time microsoft event viewer show this crashing at the same time

 

The program mmc.exe version 10.0.26100.5074 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
October 15, 2025

Hey, @thomas.got.a.problem. Thanks for adding the logs and the details. 

Your machine has two active Graphics processors. You can try disabling the integrated AMD Graphics adapter and keeping only the Radeon 6600M GPU active at all times. Head here to learn more: https://adobe.ly/3JcIdFq

 

If that does not help, sometimes, the latest GPU drivers are not stable. Please roll back to the recommended version of AMD drivers. 

After this, the GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

    SameerK_0-1684329421513.png

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Relaunch Lightroom Classic.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

johnrellis
johnrellis
Legend
September 30, 2025

I don't see anything obviously wrong in the System Info associated with crashes.


When LR crashes, do you see the Adobe crash reporter?  When it appears, are you entering the email address associated with your Adobe Creative Cloud account?   That will allow Adobe to tie the crash report back to this thread.  Usually, and Adobe support person eventually comes along and notices such threads.

 

"I try to get support from adobe but could only speak to an AI bot. How do I contact them?"

 

Type "agent" or "speak to an agent" to chat with a human.

T
thomas.got.a.problemAuthor
Inspiring
September 30, 2025

Hi, many thanks for your help.

Sometimes LR freeze and I close it manually

Sometimes in crash but no Adobe crash reporter windows so cannot follow the next step.

 

T
thomas.got.a.problemAuthor
Inspiring
September 30, 2025

Hi, thanks. Here the info, I was running the latest version but rolled back hoping it will help with issues but it did not.

 

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Battery
Built-in memory: 15711.1 MB
Dedicated GPU memory used by Lightroom: 72.5MB / 8146.8MB (0%)
Real memory available to Lightroom: 15711.1 MB
Real memory used by Lightroom: 1939.4 MB (12.3%)
Virtual memory used by Lightroom: 2386.4 MB
GDI objects count: 719
USER objects count: 3065
Process handles count: 2334
Memory cache size: 428.3MB
Internal Camera Raw version: 17.4 [ 2272 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 860MB / 7855MB (10%)
Camera Raw real memory: 906MB / 15711MB (5%)

Cache1:
Final1- RAM:428.0MB, VRAM:0.0MB, DSC_4256.NEF
NT- RAM:428.0MB, VRAM:0.0MB, Combined:428.0MB

Cache2:
m:428.3MB, n:189.1MB

U-main: 75.0MB

System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon RX 6600M (32.0.21025.10016)
Init State: GPU for Export supported by default
User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\thoma\Pictures\Raw_New_Nikon_D750\new_D750\new_D750.lrcat
Settings Folder: C:\Users\thoma\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) JPEGmini

Config.lua flags:

Adapter #1: Vendor : 1002
Device : 73ff
Subsystem : 8902103c
Revision : c3
Video Memory : 8146
Adapter #2: Vendor : 1002
Device : 1638
Subsystem : 8902103c
Revision : c5
Video Memory : 1ef
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers (2- Dell AC511 USB SoundBar)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon RX 6600M
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 25.9.1.250822
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_texture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_subtexture GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_multitexture GL_IBM_texture_mirrored_repeat GL_AMD_debug_output GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_cube_map GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square GL_NV_texgen_reflection GL_SUN_multi_draw_arrays WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_NV_half_float GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_framebuffer_object GL_EXT_pixel_buffer_object GL_EXT_texture_mirror_clamp GL_NV_float_buffer GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_ATI_texture_mirror_once GL_EXT_bindable_uniform GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_packed_float GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_integer GL_EXT_transform_feedback GL_NV_depth_buffer_float GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_rg GL_ARB_transform_feedback GL_ARB_vertex_array_object GL_EXT_direct_state_access GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_AMD_conservative_depth GL_AMD_seamless_cubemap_per_texture GL_AMD_texture_cube_map_array GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_sync GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array GL_ARB_texture_query_lod GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ATI_meminfo GL_EXT_texture_storage GL_NV_copy_image GL_NV_texture_barrier GL_AMD_blend_minmax_factor GL_AMD_depth_clamp_separate GL_AMD_sample_positions GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_compressed_texture_pixel_storage GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_subroutine GL_ARB_shading_language_packing GL_ARB_tessellation_shader GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode GL_EXT_vertex_attrib_64bit GL_AMD_multi_draw_indirect GL_AMD_pinned_memory GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_debug_label GL_AMD_query_buffer_object GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_buffer_range GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_EXT_copy_buffer GL_KHR_debug GL_KHR_texture_compression_astc_ldr GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int64 GL_ARB_ES3_1_compatibility GL_ARB_bindless_texture GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_sparse_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix GL_EXT_timer_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_NV_shader_atomic_int64 GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_sparse_buffer GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query GL_EXT_polygon_offset_clamp GL_EXT_shader_image_load_formatted GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_OVR_multiview GL_ARB_ES3_2_compatibility GL_ARB_fragment_shader_interlock GL_ARB_gpu_shader_int64 GL_ARB_parallel_shader_compile GL_ARB_post_depth_coverage GL_ARB_sample_locations GL_ARB_shader_atomic_counter_ops GL_ARB_shader_ballot GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array GL_ARB_texture_filter_minmax GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_EXT_texture_shadow_lod GL_KHR_no_error GL_OVR_multiview2 GL_ARB_gl_spirv GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16 GL_ARB_polygon_offset_clamp GL_ARB_spirv_extensions GL_ARB_texture_filter_anisotropic GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_KHR_shader_subgroup GL_EXT_nonuniform_qualifier GL_NV_mesh_shader GL_NV_timeline_semaphore

 

T
thomas.got.a.problemAuthor
Inspiring
September 30, 2025

I was also able to pull this info from windows events, latest crash:

Faulting application name: Lightroom.exe, version: 14.4.0.8, time stamp: 0x68415920
Faulting module name: ntdll.dll, version: 10.0.26100.5074, time stamp: 0x0e967e89
Exception code: 0xc0000374
Fault offset: 0x000000000011a3b5
Faulting process id: 0x1E0C
Faulting application start time: 0x1DC31FD39CF7365
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 70a084cc-7937-44cb-a5ad-8d56606eeefb
Faulting package full name:
Faulting package-relative application ID:

johnrellis
johnrellis
Legend
September 30, 2025

As a first step, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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