My Macbook 15"2017 goes blackscreen with lightroom

Question

I have tried a lot of possible fixes on this but no luck yet, when I'm working on my images on lightroom classic the must updated version, I am editing a photo and trying to sync presets on others and when it starts working, my macbook screen goes black and it has to reboot. I've tried to go to settings and turn off to use the graphics processor, uninstall and uninstall lightroom, reset PRAM, etc. But keeps happening the same, the report to apple says something about watchdog timeout, I took my Mac to Apple but they couldn't fix it either, some ideas? I really need to use LR for my work.

johnrellis · Answer

1. Which version of Mac OS is installed? If you're not on 13, try upgrading.

2. Intel Macbooks are notorious for overheating when used for more than just web browsing, and they can just abruptly shutdown. Install the free Intel Power Gadget to monitor the processor's temperature while you run LR:

https://www.intel.com/content/www/us/en/developer/articles/tool/power-gadget.html

If the temperature is getting close to 100 C while you run LR, then the cooling system isn't working properly, and it's likely the fans are clogged. Take the computer back to Apple to have them clean out the fans.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.