Need a real, live human for help. Please.

Question

Installed a Lightroom/Photoshop photography package in 2015 on the Mac that crashed and burned last summer.

Just entered payment information to get a new photography package for the new hard drive (still Mac) and no programs will install on this (unchangeable) operating system.

Want to buy older versions that will run on this computer.

Have entered payment information (for a package I can't download) and entered account information, but chattbot keeps telling me I don't have any "active plans."

Need a live person to help me. And to make sure I don't get charged for a plan I can't use. But mainly to give me a photography package on my computer again.

~ Lisa

Rikk Flohr_Photography · Answer

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

Those of us in the Community forum do not have access to these types of requests.

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