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J
JASERRANO
Participant
August 12, 2020
Question

NEED HELP , LrC keeps closing on me.

  • August 12, 2020
  • 3 replies
  • 166 views

Hello

Please can some one help me, I am working on a mayor virtual tour and going for my final post edit, and Light Room Clasic KEEPS ON CRASHING ON ME. I loaded as always, and as soon as edit export 1 file, I move to the next one, and it stops and crashes, nothing I can do to move forward.....

Please I NEED HELP

 

Jose Antonio Serrano

xxx

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3 replies

GoldingD
GoldingD
Legend
August 12, 2020

Do you have an Android device attached?

If so, remove that, then try again.

 

A
Community Expert
AxelMattCommunity Expert
Community Expert
August 12, 2020

The first step you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

  

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

  

Do you get an error message? If yes, please posrt the exact message or an screenshot.  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
dj_paige
dj_paige
Legend
August 12, 2020

Please provide some basic information.

 

Also, please answer this: does the entire computer crash and have to be re-started; or is it just Lightroom Classic that crashes and all other programs still work properly?

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