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Neue Lightroom Classic 13.3: Synchronisierung problems

Forum|Forum|1 year ago
May 22, 2024
3 replies
3145 views

Hi everybody,

after Update of LR Classic and catalog cannot fisnish syncronaization. I have 60k pictures an the cloud, the sync error is not new. Usually I see in the Settings "Lightroom Synchronization" the sync process with file names. In the new version it showes nothing. I do not know wich file I can remove and reimport. If I press option button (MacBook) and click on the item "show in the web", Safari opened LR in the web and show message 2 errors"

Could you please explain how to trobleshoot in this case?

BR, Leo

This topic has been closed for replies.

Correct answer Victoria Bampton LR Queen

Yes, contact support. They'll likely want a diagnostic log.

C

Classicmac64

Participating Frequently

Exactly the same problem here. 50k photos, 50 GB in size. After update to LRC 13.3, approx. 100 photos should be synchonized. Nothing happend since then. No progress, sync seems to be in a endless loop. Message (german) "Synchronisierungsdaten werden initialisiert" for 7 days now. Please see screen shot. Sync status in internet shows: No errors.

What should I do? Waiting again for serveral days?

My system: MacStudio 2022, Sonoma 14.5, 1.3 TB free space on SSD.

Victoria Bampton LR Queen

Community Expert

@Classicmac64 have you rebooted lately?

Victoria - The Lightroom Queen

J

jrsforums

Inspiring

I have similar problem. One image continues to try to sync. Web shows no issues. Multiple reboots. System is Win11.

suhas_mutmurdu

Adobe Employee

@Leo1024 Please allow LrC to finish syncing.

-S

Leo1024Author

Known Participant

Already did it. LrWeb shows no errors

suhas_mutmurdu

Adobe Employee

Can you please share diagnostic report with us ?
Preferences > Lightroom Sync > hold alt/option > Generate diagnostic report

-S

Victoria Bampton LR Queen

Community Expert

These are the new troubleshooting steps: https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

Victoria - The Lightroom Queen

Leo1024Author

Known Participant

Thanks for a quick answer. I do not have collaction All Sync Error and do not have section Sync Errors in the Web. Should I contact to the support?

BR, LEO

B

bernhardd

Participant

Hi, same problem for me. LRc is now syncing for more than 30h . Two times it crashed completly while mac was not in use and LR sync was the only active process

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