New email adress

Question

Hi! I had an account with my email adress, my license was expired for a moment and the only solution i found was to create a new account with an other email adress, the first one didn't work... So i have a lightroom full of picture that doesn't work anymore, and a new one with no picture. Is there any possibility to switch my photo to one lightroom to the other? Or change my new account email adress for the old one?

Thanks for your help!

Rob_Cullen · Answer

This is a Lightroom-CLASSIC forum. If you were using Lightroom-Classic then the Catalog ( .LRCAT file) with photos can be opened under any account where you have a paid valid subcription.

If you are using Lightroom (Cloud based v7.3) then contact Adobe Support to ask if they can transfer your photos and data.

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

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