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drewmarshall
Participant
June 7, 2019
Question

New MacBook Pro, LR Classic Crashing Multiple Times and Crashed Computer

  • June 7, 2019
  • 3 replies
  • 425 views

Hi all! I just picked up a new MacBook Pro 8-core in hopes that my workflow would be greatly improved over my previous 2014 model. Overall, it is. But last night I was editing in LR and a few things happened.

1) After making an HDR image, LR said that some of the original files were "corrupt" and the HDR file was inaccessible. After trying a few times it worked.

2) While using the spot removal tool, and also while culling images, LR inexplicably quit. One of the times this happened, my entire MacBook turned off and restarted. What the heck!

3) #2 also happened with Photoshop and LR running simultaneously once.

These are my specs, and I do have the graphics processor thingy turned off in LR and photoshop, and it still happened.

15" MacBook Pro, 2.3 GHz, 32GB, Intel UHD Graphics 630 1536MB, 8-core.

This topic has been closed for replies.

3 replies

GoldingD
GoldingD
Legend
June 11, 2019

Might want to make. a reservation at the Genius Bar at your Apple Store and have the techs look at your rig.

dj_paige
dj_paige
Legend
June 11, 2019
1) After making an HDR image, LR said that some of the original files were "corrupt" and the HDR file was inaccessible. After trying a few times it worked.

This is not a good sign. Corrupt files indicate a hardware problem somewhere, perhaps a bad sector on your hard disk, or bad memory chips. You need to run diagnostics on your hardware to see if there is a problem.

2) While using the spot removal tool, and also while culling images, LR inexplicably quit. One of the times this happened, my entire MacBook turned off and restarted.

This is not a good sign. Computer shutting down indicates a hardware problem or bad/corrupted/out-of-date driver. You need to run diagnostics on your hardware to see if there is a problem, and also re-install your video driver.

Displays: 1) 3360x2100

With a monitor this large, you want the GPU acceleration in Lightroom turned ON. Go to Preferences, click on the Performance tab, then check the box next to "Use Graphics Processor". Although, I note that this will make the spot removal tool and brush tool slower, so you might want to leave it turned off. I guess you will have to experiment.

Akash Sharma
Akash Sharma
Legend
June 7, 2019

Hi drewmarshall,

That isn't a great user experience as Lightroom is crashing while using the Spot removal tool, we're sorry to hear about this. Let us help make it right.

Which exact version of Lightroom and Photoshop are you using? Could you please provide us the complete system info report from Lightroom? Navigate to Help>>System info menu and select "Copy" then paste it into your next response. We'll diagnose the report and suggest the next set of troubleshooting steps

Thanks,

Akash

D
drewmarshallAuthor
Participant
June 7, 2019

Hi! I'm using LR Classic 8.3.1, and Photoshop CC 20.0.4. Here's the report! Thanks!

Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.14.5 [18F203]

Application architecture: x64

Logical processor count: 16

Processor speed: 2.3 GHz

Built-in memory: 32,768.0 MB

Real memory available to Lightroom: 32,768.0 MB

Real memory used by Lightroom: 1,493.4 MB (4.5%)

Virtual memory used by Lightroom: 4,529.5 MB

Memory cache size: 34.0MB

Internal Camera Raw version: 11.3 [ 197 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 823MB / 16383MB (5%)

Camera Raw real memory: 824MB / 32768MB (2%)

Displays: 1) 3360x2100

Graphics Processor Info:

Metal: AMD Radeon Pro 560X

Application folder: /Applications/Adobe Lightroom Classic

Library Path: /Users/andrewmarshall/Pictures/Lightroom/Lightroom Catalog.lrcat

Settings Folder: /Users/andrewmarshall/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) AdobeStock

2) Aperture/iPhoto Importer Plug-in

3) Facebook

4) Flickr

5) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: MacBook Pro Speakers

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon Pro 560X OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 2.1 ATI-2.9.26

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Akash Sharma
Akash Sharma
Legend
June 11, 2019

Could you please restore Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:

How to set Lightroom Classic preferences

~Akash

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