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defaulti9uat5ydytwh
Participant
March 14, 2021
Answered

New PC: How to deactivate Lightroom serial number on the lost PC?

  • March 14, 2021
  • 4 replies
  • 608 views

Hi,

 

I have a new PC and every time I start the fresh installed lightroom (Version 6) theres a note that lightroom has to be deactivated on the old PC. But I cannot do it. I dont have access to old one.

What posibilities have I?

I still logged in to my Adobe Account and try to release my installation but without success.

 

Can anybody help me?

 

Thanks!

 

Best regards

Malte

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Correct answer DdeGannes

It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

 

4 replies

DdeGannes
Community Expert
DdeGannesCommunity ExpertCorrect answer
Community Expert
March 14, 2021

It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

 

Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
    defaulti9uat5ydytwhAuthor
    Participant
    March 14, 2021

    Thank you for you fast reply!!

    Thats great. Have a nice sunday!

     

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