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forrwhat
Known Participant
Oct 28, 2024 11:42 AM UTC
Question

New update is crashing and causing

New update is crashing and causing blue screens.  The pop-up for scanning for compatibility always says my computer is fine.  I have no problem with any other Adobe product.  Only LRC

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11 replies

GoldingD
GoldingD
Legend
Oct 28, 2024 5:27 PM UTC

In your Windows OS, bring up the Events Viewer and revie it for recent events, perhaps a crtical one.

 

https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-windows-11

 

Anything of note?

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dj_paige
dj_paige
Legend
Oct 28, 2024 12:30 PM UTC

Blue screen crashes are almost always bad or out-of-date drivers; or hardware malfunctions. Re-install all of your drivers, and if that doesn't help, run deep diagnostics on your hardware.

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forrwhatAuthor
Known Participant
Oct 28, 2024 12:39 PM UTC

Why is it only when LRC is running. Never on a different program and NEVER before the latest update?

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dj_paige
dj_paige
Legend
Oct 28, 2024 12:45 PM UTC

Hardware malfunctions can happen at any time. Also, new versions can have code that makes use of the hardware in different ways than older versions did (so old versions didn't find that hardware malfunction).

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 28, 2024 12:18 PM UTC

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

     

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    Rikk Flohr: Adobe Photography Org
    forrwhatAuthor
    Known Participant
    Oct 28, 2024 12:23 PM UTC

    I saw the crash dialog. I checked the send report to Adobe. I didn't include my email in the crash report.  It was an adobe crash report dialog popup.

     

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 28, 2024 12:25 PM UTC

    The next time it crashes, fill out the crash report completely and screenshot it before submitting it. Afterwards, post the screenshot here in the forum. 

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    Rikk Flohr: Adobe Photography Org
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