Participant

Question

No able to Login from my Desktop to Lightroom Mobile

Forum|Forum|8 years ago
October 3, 2017
5 replies
2366 views

If I try to login on my desktop the login screen just goes white and closses itself.
It won't let me login on lightroom.

This topic has been closed for replies.

M

MelissaLA88

Participating Frequently

Sounds like an expired trial.

I just double checked and Lightroom CC is now only a 7 day trial.

When did you install the software?

SwissShelton

Participating Frequently

Still active trial.

Theresa J

Community Expert

Did you ever previously instal Lightroom, and is it possible you have opened an older version of the app?

Have you tried installing the Creative Cloud desktop application, and signing in to your account there?

Use the Creative Cloud desktop app to manage your apps and services

KR Seals

Community Expert

Your trial may be expired. Adobe only gives you 7 days for the trial now.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Theresa J

Community Expert

What exactly is it that happens? Can you share a screen capture? What does your account say when you login with the browser? Does it say that your trial version is still active?

SwissShelton

Participating Frequently

Hi

Here is what I am trying. I can open Lightroom classic no problem. But I want to connect to my web catalog. So selecting sign in under the lightroom mobile section in top left.

This opens up the login dialog

I enter my password and hit sign in and then I get the following screen

That's as far as I get

Once again thanks for your help

Darran

Theresa J

Community Expert

Are you still on the trial version? Have you checked the status of your account when you log in to adobe.com using a browser? I think it’s possible that your trail account is no longer active. You can not use sync services without an active account.

SwissShelton

Participating Frequently

I have a similar problem. When I try to Sign in To Lightroom mobile from the desk top I get prompted for my password. Enter the details correctly (if wrong returns message straight away) but then login screen greys out and does nothing.

Help!

Thanks

Darran

Theresa J

Community Expert

Are you logging in with the Creative Cloud application? Are you connected to the internet? Log into your account with the CC app before you launch Lightroom.

Theresa J

Community Expert

I you trying to login to your Creative Cloud account so that you can use Lr on your desktop, or are you trying to login to Mobile Sync for the Lr desktop application?

Rosanne SteenekenAuthor

Participant

I’m trying to login to my lr desktop application. Left top on the desktop.

Verstuurd vanaf mijn iPhone

Op 4 okt. 2017 om 17:00 heeft Theresa J <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> het volgende geschreven:

No able to Login from my Desktop to Lightroom Mobile

created by Theresa J<https://forums.adobe.com/people/Theresa+J> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/9866250#9866250>

Theresa J

Community Expert

Try using the Creative Cloud desktop application to login instead. Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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