No images are loading at Import screen

Question

Hi all,

Never had issues before when importing photos to LrC, but since today no thumbnails show up when trying to import. I import them from my La Cie external hard drive, but also when I try to import photos from the regular hard drive or icloud the import window remains completely empty. In the left bottom the throbber keeps spinning like it is loading something, but nothing happens. Already tried to update LrC, restart the computer and reconnect the hard drive multiple times. If I open the external hard drive in Finder there are no problems. Hope that anyone can help me out here! 🙂

Thanks! Nathalie

dj_paige · Answer

It would help if you showed us the entire Import dialog box, including the right side panel with "File Handling" and other headings.

However, I will guess that this might be the solution: Click on COPY (yes, I see you want to import using ADD but click on COPY anyway). Then in the right side panel, please make sure that the Destination Panel is present, expanded and points to a folder that actually exists. Then click back on ADD. If the Destination Panel is not present, right-click (or whatever the MAC equivalent is) on "File Handling" and then select Destination from the drop-down menu that appears.

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