Skip to main content
K
KMD-1
Participating Frequently
November 16, 2022
Question

No import option

  • November 16, 2022
  • 4 replies
  • 1455 views

Hi

I have just installed LR C and cant import any photos . i dont know what I am missing. There is no import option LHS panel or within the File menu.

 

In additiont to this I keep getting crashes when I close the app and  "An error occured" message when I attempt to chancge modules within the app.

Many thanks

    This topic has been closed for replies.

    4 replies

    K
    KMD-1Author
    Participating Frequently
    November 21, 2022

    I have just cancelled my subscription today. I tried to talk to a customer service person, it was another joke, 4 people connected and w/o saying a word they have been all disconnected. 

    View other contact options.

    Today 9:45 PM

    We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today. I am having technical issues and I will cancel it unless it is resolved

    Nandini

    Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

    9:45 PM Pragya

    Hello, I'd be happy to help you today, let me first pull up your account information and access your details. We apologize for the disconnects. We are currently facing connectivity issue.

    Nandini Hello, I'd be happy to help you today, let me first pull up your account information and access your details. We apologize for the disconnects. We are currently facing connectivity issue.

    You are now connected to nitesh, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

    nitesh Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

    While this conversation has ended, feel free to come back anytime you need help.

     

    johnrellis
    johnrellis
    Genius
    November 22, 2022

    That's too bad. It will be little comfort to know that even if you had successfully connected to a support person, more often than not they wouldn't have been much help.

    GoldingD
    GoldingD
    Legend
    November 18, 2022

    Have you tried resetting your preference file? Sometime the preferences file gets corrupted leading to buggy behavior. From the sound of your initial posting, this appears to be a brand new install, so the preference file should not have had an opportunity to get corrupted, but what if?

     

    Note resetting or refreshing as Adobe now appears to want to state, basically involves deleting the existing preference file, then starting or restarting LrC, where upon LrC creates a new one from scratch. Be aware, doing this will cause settings in LrC preferences to return to defaults, and various settings in LrC will return to defaults. The preferences file keeps more than just what is in LrC preferences.

     

    see:

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html 

     

    Also, from this statement:

     

    I use  Onedrive

     

    While that was part of a sentence to indicate (and shown with a screenshot) that your CACHE is not on OneDrive, I think I should ask, is your catalog on OneDrive? Probably not the root cause, but if it is on OneDrive, that is bad.

     

    Followup/ I just tested a new catalog on OneDrive, The catalog created behaves, it does not have your issue.

     

    R
    rachel25141376eupk
    Inspiring
    November 18, 2022

    The most common reason Lightroom can't import your photos is that it believes the files are already imported. When this happens, certain files will appear greyed out and cannot be imported into the catalog. To fix this, go to File Handling and uncheck the “Don't Import Suspected Duplicates” option

     

    Greeting,

    Rachel Gomez

    GoldingD
    GoldingD
    Legend
    November 18, 2022
    quote

    The most common reason Lightroom can't import your photos is that it believes the files are already imported. When this happens, certain files will appear greyed out and cannot be imported into the catalog. To fix this, go to File Handling and uncheck the “Don't Import Suspected Duplicates” option

     

    Greeting,

    Rachel Gomez


    By @rachel25141376eupk

     

    Look at the authors first screenshot. Author cannot bring up the import screen at all.

    GoldingD
    GoldingD
    Legend
    November 17, 2022

    In LrC, bring up Preferences, select the Performance tab. Where are you placing the Camera RAW CACHE?

    A screen capture of that may be informative.

    Suspecting that OneDrive or some other cloud storage might be involved. This based on:

    https://www.lightroomqueen.com/community/threads/solved-import-button-dimmed-cannot-import.29985/

     

     

     

    K
    KMD-1Author
    Participating Frequently
    November 17, 2022

    Thanks for your reply but it did nt help. I use  Onedrive CR cache is in the main drive. 

     

    johnrellis
    johnrellis
    Genius
    November 18, 2022

    Did you ensure that LR has been granted Full Disk Access (not Files And Folders)?

     

     

    johnrellis
    johnrellis
    Genius
    November 17, 2022

    Another person reported similar symptoms with LR 12:

    https://community.adobe.com/t5/lightroom-classic-discussions/import-section-missing-from-file-menu/m-p/13308797

     

    but unfortunately they never followed up.

     

    As a first troubleshooting step, make sure you've grant LR Full Disk Access (not Files And Folder) permission:

    https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices