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Known Participant
June 29, 2025
Question

No People found

  • June 29, 2025
  • 2 replies
  • 468 views

I have been working an an Imac 5K for 8 years and since the introduction of the face recognition mask in Lightroom classic, it has worked flawlessly even finding and masking people and faces which were pretty small in a picture.
However, I very recently switched to a MAC Ultra M1 and did a clean install of all my adobe suite apps (No Migration but proper installation). Since installation, Lightroom classic is working lightning fast with very fluid navigation, ultra fast process of images, noise etc... BUT, unfortunately, most of the times, Lightroom does not find people, even on portrait where people are looking at the camera with a open and clean face.
The only time it works i would say, it's when the faces are about a quarter of the size of the photo. If faces are smaller like in a full body group photo, Lightroom does not find faces.
Why is that? Is there a fix to that? Is it. bug or is it due to the M1 ultra chip or GPU?

Thanks for anyone's help.

2 replies

rodney_glynn
Participant
September 21, 2025

I am having the same problem.  It's not consistent.  The majority of the time it works fine but I have specific photoshoots where the talent is obviously visible and isolated filling the frame and LRC doesn't find "people" in any of the photos.  I'm running the Apple M2 Max w/32g memory.  It's super frustrating because it completely ruins my portrait workflow (1st world problems, I know).  I've developed a masking workflow based on the "find people" feature so when it doesn't work my delivery to client is delayed serveral days if not weeks when I have to touch up manually.  There is no solution for my issue on the web that I've found.

johnrellis
Legend
September 21, 2025

Next troubleshooting steps:

 

1. Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

 

2. Attach a full-resolution JPEG exported from an unedited original problem photo. Without sample photos, Adobe is much less likely to pay attention.

johnrellis
Legend
June 29, 2025

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Claire H.
Community Manager
Community Manager
August 18, 2025

Hi @jean-jacquesf85400745, I'm just checking in to see if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH