No photos shown when importing from iPhone with IOS 10 installed

Forum|Forum|9 years ago
October 3, 2016
12 replies
20621 views

I have done this many time before with previous version of IOS. Import screen in LightRoom says there are no photos found. There are many photos on the iPhone.

iPhone is connected with USB cable to my Mac running LightRoom.

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Correct answer Christopher Clare

I fixed my own problem by re-booting the computer and the phone. Thanks for the suggestions.

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Whistleboy

Participant

Sorry for your trouble. Wish I had a solution. After iOS10 update I can now no longer import photos from my iPhone 6. Running Lightroom 2015.7 on Win10 PC. Never had a problem until now. I've made sure phone is unlocked. What is odd is that, in the import dialog, under "Devices" it used to say "iPhone". Now it says "(Camera or Card Reader)"

...oh wait.

So, as I was typing the message above, I realized I had recently plugged in an external card reader to a USB port on the back. I just unplugged the card reader from my PC and all of a sudden my "iPhone" option showed up in the Import dialog. For some reason, the card reader prevented my iPhone from showing up. Weird. I am now importing photos once again. Maybe try unplugging all externally connected storage devices?

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Sreenivas R

Adobe Employee

Which version of Lightroom are you using and which OS version are you running ?

C

Christopher ClareAuthor

Participant

Mac OS 10.11.6 and LightRoomCC 2015.7

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Sreenivas R

Adobe Employee

I have tried with an iPhone with iOS10 and it seems to work without any issues. Hope settings on the iPhone are correct. Have you tried using the Photos App. Is it working correctly ?

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