No update available for Lightroom Classic

Hello everyone,

I would love to start using this great new masking feature, but it is not available on my current Lightroom Classic version. I just learned that 11 is the current version of Lightroom Classic, and I have 9.3.

Interesting is I cannot do the update... In my Creative Cloud App it is stated that my Lightroom version is "updated" (I manually checked for the available updates, and there was no for LR, but other applications could be successfully updated, ex. Photoshop).

In the preferences of Creative Cloud App there is NO option to set the automatic updates.

When I go to Lightroom -> Help -> Updates, it is says that the updates are turned off for this this device and I should contact my administrator. I read this article https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html but cannot find any information on the administrator.

I also found this post in the forum and checked if the clean up of old files from previous installations will help but no success 😞 

Anyone would be able to help?

TIA!

Paulina