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Participant
May 7, 2023
Question

Not able to download Lightroom

  • May 7, 2023
  • 2 replies
  • 1426 views

I cannot download Lightroom cc on my MSI computer. I just refreshed my MSI computer and unistalled all programs and apps. I am able to download photoshop just fine but I am getting a 403 error message for lightroom cc. I have logged our and logged back in several times and checked that I have enough space on my cloud to download the app.

This topic has been closed for replies.

2 replies

Known Participant
May 9, 2023

Hello,
I am experiencing the same issue using Adobe AUSST. We set up an internal update server about 2 years ago and it worked perfectly fine. Since the latest updates were downloaded via AUSST this issue appears. I even tried to download the updates again but nothing changed.

We are able to install all CC Products and even Lightroom Classic 11.5

But if we try to update or freshly install Lightroom Classic 12.3 the error appears without starting the download. The solution from https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403 won't change anything. I logged out from Adobe CC and even uninstalled the whole application -> same issue. It also appears on different computers.

Keith Reeder
Participating Frequently
May 9, 2023

Going to be a completely different issue, Patrick - you need a seperate thread, rather than hijacking this one.

Known Participant
May 9, 2023

I don't understand that because the only difference is the source where the update gets downloaded from (internal Server and not from Adobe directly). But I will open another thread. Thank you! 

Rob_Cullen
Community Expert
Community Expert
May 7, 2023
Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Participant
May 8, 2023
Yes, my creative cloud is up to date and it is still not working.
Keith Reeder
Participating Frequently
May 8, 2023

How - exactly - are you trying to download? 

 

Straight from the website? Or from within the Adobe Creative Cloud app? (I assume the latter.)

 

What happens if you temporarily switch off your Anti-virus programme?