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debbiem44428493
debbiem44428493
Participant
January 30, 2023
Question

Not working on MacBook Mojave OS

  • January 30, 2023
  • 10 replies
  • 1127 views

Hope someone can help, I have a MacBook Pro, and used to run stand alone Lightroom, but was convinced to change to Lightroom Classic (SAS) in 2019! - I mainly use Lighroom when I go on holiday, adventures and for processing Scuba Diving photos.  

Just tried logging into Lightroom, and got all sorts of problems and I am wondering if this no longer works!

 

I am using 10.14.6 Mojave and have been paying £9.99 a month for last 18 months, but due to Covid we haven't travelled much.  

Any advice as to how I can work this would be appreciated.  

13" Macbook Pro / 16 GB Memory / 500 GB Drive

 Any advice much appreciated.

 

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10 replies

debbiem44428493
debbiem44428493Author
Participant
January 31, 2023

Can I say a big thank you for all your advice on here which I am digesting ! - 

Many thanks 

C
CumberLinda
Participating Frequently
January 31, 2023

Your early 2015 MacBook Pro can be be upgraded to Monterey 12.6.3. Since Mojave is no longer getting security updates, that would be advised for that reason alone. But it also gets you access to the current version of Lightroom Classic (without contacting Adobe). I agree that the Creative Cloud app may need to be updated. "Check for updates" is now in the Help menu of that program. I keep auto-updates on for that app but not for the Adobe programs. Your Intel graphics no longer meet Adobe's minimum specifications for Lightroom Classic, but I don't think that is a reason not to upgrade. You'll still be able to install and use most or all features. (Mac users with Iris Plus graphics find they can't make People masks except via presets, but I haven't seen reports from Iris 6100 users.)

The missing files in your Lightroom 6 catalog are a separate issue you'll need to resolve if you want to work with those images.

[Edit to add: Something to be aware of: After an upgrade of your Mac OS to any OS newer than Mojave, you won't be able to run any programs with 32-bit code. You can check for those in System Report, Applications. You may be able to update many of them to a version that will run on Monterey. Also update printer drivers, etc.] 

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
January 31, 2023

@debbiem44428493 , you indicated in your initial post "I am using 10.14.6 Mojave".

Have you checked if it's possible to upgrade your macOS to v10.15 Catalina, if you can it will give you the option of using LrC 11 with more benefits.

I also agree with Rob, you need at least LrC 10.4 to have the sync with Adobe Creative Cloud available, this was instituted when LrC v11 was released. Earlier versions of LrC will not sync with the Creative Cloud.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
January 31, 2023

In light of the correction to the Adobe Help page as notified by Rick Flohr, it suggests you need v10.4 as a minimum to use Cloud Sync.

And with an upgrade to the Desktop App you should be able to upgrade to v10.4, and be back up and running with the v8 catalog also upgraded. But again you will need to Chat with Adobe staff to obtain a download for v10. The CC Desktop App might only allow current (v12) and one previous (v11) installs.

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
January 30, 2023

Adding some information for you-

*This was in 2021-

"it is necessary for Lightroom Classic's minimum syncing version to be 10.4. 10.3 and older versions of Lightroom Classic will no longer be able to sync with the cloud."

 

*This was Oct 2022-  https://helpx.adobe.com/lightroom-classic/kb/sync-faq.html

Which versions of Lightroom Classic support syncing?

Lightroom Classic versions 11.5 and later support syncing.

 

 

*So Cloud syncing is not possible for you!

 

Your Operating System will only support an upgrade to Lightroom-Classic v10. (Sync still not possible!)

https://helpx.adobe.com/lightroom-classic/system-requirements/2021.html

 

Even if you can get a current version of the Adobe Creative Cloud Desktop App working (as suggested by @GoldingD ), you may need to contact Adobe by a Chat to be able to get a v10 upgrade.

 

*Your screen-clips indicate many 'Missing' photos- another problem for you to sort out. 😞

 

*You could (but not advised)  'return' to using the standalone Lightroom v6, but your v8 Catalog would not be of any use (not backwards compatible), and it would involve un-installing everything 'Adobe' and re-installing v6 from a download here- Lightroom 6 End of Support  

v6 is Falling Apart- Petapixel article

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 30, 2023

    reference:
    "

    *This was Oct 2022-  https://helpx.adobe.com/lightroom-classic/kb/sync-faq.html

    Which versions of Lightroom Classic support syncing?

    Lightroom Classic versions 11.5 and later support syncing.

    "
    This is incorrect. 10.4 is the latest version supporting syncing. I will have the document corrected. 
    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      January 31, 2023

      The help document has been corrected. 

      Rikk Flohr: Adobe Photography Org
      GoldingD
      GoldingD
      Legend
      January 30, 2023

      In some if your screen captures, up top in the MACOS toolbar, the icon for the Adobe Creative Cloud Desktop App. That pause symbol shown,. It refers to syncing, as in syncing to the cloud is paused I do not think that is an issue, But perhaps another member can reply. If you unpause, does anything change, if you then repays, any difference? Pause/unpause via that cloud icon. And in the Adobe Creative Cloud Desktop App, hopefully on the left column, the Updates button after unpause, after reps use.

      GoldingD
      GoldingD
      Legend
      January 30, 2023

      In another of your screen captures:

      Lr mobile became what is now called Lightroom Ecosystem (Cloud Based) Lr, so, yep, running from old pre subscription v6.14 will fail in that regard. i do not remember when that occurred, probably at LrC v7 time.

       

      debbiem44428493
      debbiem44428493Author
      Participant
      January 30, 2023

      Ok, so I think easiest way is to list issues, and show you screen shots!

      As above, I have used Lightroom for a number of years, mainly for processing holiday pictures and Scuba shots etc.  As i I have an iMac and a new iPad Pro, I tend to use these more day to day, however I traditionally used my MacBook Pro 13" for this.  So, I haven't used it since before Covid, and I appreciate I am on an older version of the OS - Mojave ....

       

      So, Screen dump 1 shows my account, Says Version 6 is up todate, but there is an option for Version 8! Version 8 says it won't run with Mojave

      2.  Screen Shot 2, shows the Apps in my monthly subscription, that I have been paying for for many years ! but says that Lightroom and Photoshop version 24.1.1. "not compatible" 

       

      3. I have only 1033 photos from a previous dive on my MacBook, the rest is on my iMac .... 
      4. Is there a way of exporting them to a file on an external hard drive and then delete the Cloud?
      5. It appears my monthly subscription on gives me 20 GB in total in the cloud, and it says I have already used 5GB. As my files are quite big (GoPro 11) and Canon EOS 7D
      6.  I have 8 Terabytes of photo files on my iMac, backed up onto another 8 Terabyte Drive, so buying more cloud doesn't help!

      7.  I think I would have preferred to just be Stand Alone, but don't know if this is still available?

      8.  I go away tomorrow evening UK time, at at present I no way of downloading and editing my photos and video from GoPro 11 and Canon 7D
      9. I am at the stage where my iPad Pro (purchased Nov 2022) is my newest machine (it has a keyboard and mouse) but I won't have enough storage in the cloud.  So really don't know which way to turn! - wish I had stayed non cloud, as much easier!

       

      Let me know what else you need to know

      Thank you all in advance of your much needed help!

      Debs x

      GoldingD
      GoldingD
      Legend
      January 30, 2023

      First issue to resolve, from your set of screen captures:

       

      I suspect that your Adobe updates, much less Adobe upgrades are so far behind that your copy of the Adobe Creative Cloud Desktop App, fails to provide correct information. Specifically your copy of the Adobe Creative Cloud Desktop App is a broken one.I could be wrong, hard remembering how different older versions looked.  This issue, this bug, has occurred a couple of times, during at least one of them, no notice of an update to the Adobe Creative Cloud Desktop App was presented to users.

       

      I would have thought you should have been offered v10 for your rig (no hope for newer than that)

       

      If this is the case, then you will need to remove the Adobe Creative Cloud Desktop App, then download a fresh new copy and install it. Installing a  new version over the old one might be problematic.

       

      To check this, with your copy of the Adobe Creative Cloud Desktop App opened, up in the menu bar of your MAC, click on Creative Cloud, then About Creative Cloud, my current is v 5.9.0.373

       

      Also, in the Adobe Creative Cloud Desktop App, the left column not shown in your screen capture, the Updates button, any difference if you click it?

       

      In the link below, not sure if the first section (Before you uninstall) where they call for removing the various creative cloud apps such as PS and LrC only refers to if those apps have issues, not just the Adobe Creative Cloud Desktop App is way out of date and not updating. I suspect you can skip to the second part, (How to uninstall and reinstall the Creative Cloud desktop app)

       

      https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

       

        GoldingD
        GoldingD
        Legend
        January 30, 2023
        Just tried logging into Lightroom, and got all sorts of problems

        Did you try

         

        • logging in when bringing up LrC (not reccomended)

        or

        • did you sign in via the Adobe Creative Cloud Desktop App?

         

        The second way, might during failure, show more info. give more clues. The second way is prefered. 

         

        About the Adobe Creative Cloud Desktop App, it is used to:

         

        • Install the various creative cloud applications in your subscription.
        • Update, or upgrade those applications
        • Remove those applications
        • Authenticate, on occasion, typically monthly, your subscription
        • Activate those applications if authenticated
        • Deactivate those applications if you sign out of the Adobe Creative Cloud Desktop App
        • Reactivate, when you sign back in
        • I assume, deactivate after a grace period if authentication fails, either not paid up, or hiccups with connectivity during authentication period.
        • Add fonts
        • Add Adobe plug-ins
        • others

         

        As such, you probably should stay signed in to the Adobe Creative Cloud App. When you are signed in, and the internet goes down, you are still signed in locally, so the Adobe Creative Cloud Desktop App does not go all bitchy and deactivates you. But if you are not signed in, and time comes up to authenticate, then things can go down hill, but normally fixed by signing back in, and normally Ok during the grace period.

        Note that the requirements to authenticate, and the grace period allowed if not authenticated, differ in some Adobe markets (country), and to some extent, differ if you pay monthly vs annually.

         

        Note, some members who are going on long trips without internet connectivity, might sign out, then sign in, just before a trip, as to force a fresh authentication period.

         

         

         

         

          KR Seals
          Community Expert
          KR SealsCommunity Expert
          Community Expert
          January 30, 2023

          You need to be very specific about the problems you are seeing. Give us full details of each step along the way.

          Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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