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mholbrook
Participant
April 17, 2025
Question

Number of synced image not matching cloud

  • April 17, 2025
  • 1 reply
  • 181 views

I have over 100K photos in the cloud via LR Classic. My LR mobile says it is synched with the cloud yet it shows less than 30K photos. Why?

 

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
April 17, 2025

Hi @mholbrook! 👋 Could you go to Lightroom Web, click on the cloud icon at the top right corner, and check if there are any sync issues? You can follow this guide here: https://adobe.ly/4ji2Tc3

Let me know how it goes!

Thanks a lot!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    M
    mholbrookAuthor
    Participant
    April 25, 2025

    I do not have a heading Synched Eeror undwe ALL PHOTOGRAPHS

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    May 13, 2025

    Hi @mholbrook!

    If your Lightroom Classic and mobile app aren't syncing, here are a few steps to help you out. First, make sure both apps are signed into the same Adobe Creative Cloud account and that syncing is enabled in Lightroom Classic. Also, check that you're using the latest versions of both Lightroom Classic and the mobile app.

     

    You might need to reset sync data or rebuild the sync database. To do this, go to Preferences, then Lightroom Sync, and hold the Option key while clicking on "Rebuild Sync Data." You can also reset sync data to delete any problematic files. In Lightroom Classic, go to Settings under Synchronization and click "Reset Sync Data."

    Hope this helps! 

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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