Offer Perpetual License again

> "So let me get this straight - I bought a personal license for Lightroom 5.7. "

No, you did not. You bought a license for Lightroom 5; the first version of which, 5.0, was released in June 2013. It was supported and updated until the final update, 5.7.1, in Dec., 2014. A year and a half, about average for Lightroom versions 1 - 5. So now, after more than another two years, you are complaining because this nearly four years old software is not being updated with new camera support - despite the fact that the DNG Converter is essentially indirect support.

Please repost your feedback in the official Adobe feedback forum, where Adobe wants all feedback provided: Photoshop Lightroom | Photoshop Family Customer Community . Adobe reads everything posted there, but are rarely seen in this forum, which is primarily user-to-user and low-level technical support.

philipw68254291  wrote ...or use DNG converter". I DON'T WANT TO - I WANT YOU TO UPGRADE 5.7 SO MY LICENSE ISN'T REDUNDANT.

The DNG converter is FREE, FREE, FREE.  It is a perfectly good way to get what you want, for FREE!  It will allow you to use Raw files from your new camera in old Lightroom 5.7.  Why the big reluctance to try it?

I just had a similar discussion with someone in another product forum.   Your license does not entitle you to free updates forever.  Every software version has an end date beyond which the maker stops distributing, selling, supporting or updating the product.    Microosft, Apple, and many other software makers operate exactly the same way.  This is nothing new.

Why would you expect that your old software should work with your new camera?

Do you keep your camera firmware up to date and your computer operating software up to date?

Your software is an extension of what's in your camera bag and updating to the newest version to take advantage of the upgrade in camera equipment is not a stretch. 

I understand this is a forum, but given that Adobe's site only gives one option - this site - for "making contact" (though of course it isn't really making contact with them), I came here and lodged my comment.  It's not my fault that they deliberately make life difficult for stand-alone users, nor that they make it impossible to contact them through any other channel.  I'm not shouting at users on here, but at Adobe. And I understand how software licensing works - but the fact is that Adobe is perfectly capable of updating ACR for v5.7 but just refuses to do so because it's employing a deliberate policy of marginalising people who have bougfht stand-alone licenses, and is coercing people into taking out annual subscriptions or spending another £70 to upgrade when they are giving away the ACR upgrade for free to people already locked into their subscription scheme.  Anyway you cut it, it's profit-chasing and shoddy customer service, and it stinks.

I think Adobe should explain.

You might want to talk to Adobe about this, and not yell at us here in the forum, we are not Adobe, we are other Lightroom users.

But speaking from experience, almost all software manufacturer's charge for major new versions of their software. Any other software manufacturer will do the same. Also, you didn't buy the right to have future versions of the software, you bought Lightroom 5 and it's features.