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James Atwood
Participating Frequently
April 21, 2015
Answered

OpenGL Failure in Lightroom CC

  • April 21, 2015
  • 99 replies
  • 116891 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

    This topic has been closed for replies.
    Correct answer john beardsworth

    Definitely get the drivers up to date.

    I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

    99 replies

    Show previous replies
    B
    BrentBusch
    Participant
    April 22, 2015

    Same issue:

    Lightroom version: 6.0 [1014445]

    License: Perpetual

    Operating system: Windows 7 Business Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 8

    Processor speed: 3.5 GHz

    Built-in memory: 32718.5 MB

    Real memory available to Lightroom: 32718.5 MB

    Real memory used by Lightroom: 1090.2 MB (3.3%)

    Virtual memory used by Lightroom: 1085.5 MB

    Memory cache size: 435.2 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1200, 2) 1920x1200, 3) 1920x1200

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6670

    LanguageVersion: 4.40

    Pakornsit
    Pakornsit
    Participant
    April 22, 2015

    Same here.

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6700 Series

    LanguageVersion: 4.40

    A
    Antoine_Dagher
    Participating Frequently
    April 22, 2015

    Same issue here.  And I have the latest driver installed as well.

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 5800 Series

    LanguageVersion: 4.40

    B
    BWolfey
    Participant
    April 22, 2015

    I second you, James. Same series card here:

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6900 Series

    LanguageVersion: 4.40

    P
    PintPlease
    Participant
    April 22, 2015

    And 8670D

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 8670D

    LanguageVersion: 4.40

    A
    Anonymous
    April 22, 2015

    FAIL!

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13292 Core Profile Context 14.502.1014.0

    Renderer: AMD Radeon HD 5800 Series

    LanguageVersion: 4.40

    K
    Ken Reabe Jr
    Participant
    April 22, 2015

    Must be all the Radeon HD cards having the problem.  My drivers are up to date.

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6800 Series

    LanguageVersion: 4.40

    The above is from my desktop system.  Ironically, the installation on my less robust laptop passed the graphic acceleration test and was using it's Intel graphics processor by default.  Unfortunately it was also taking 4 to 5 seconds to generate image preview, so I disabled it via the checkbox.  Now it's generating previews at the speed it did with LR5.  

      D
      danielt95753986
      Participant
      April 22, 2015

      Same problem on a Radeon 6970.

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13283 Core Profile Context 14.501.1003.0

      Renderer: AMD Radeon HD 6900 Series

      LanguageVersion: 4.40

        G
        garry2306
        Inspiring
        April 22, 2015

        I started another post before I read this one.

        Here is my LR-CC report:

        Graphics Processor Info:

        GeForce GT 750M/PCIe/SSE2

        Check OpenGL support: Passed

        Vendor: NVIDIA Corporation

        Version: 3.3.0 NVIDIA 350.12

        Renderer: GeForce GT 750M/PCIe/SSE2

        LanguageVersion: 3.30 NVIDIA via Cg compiler

        That is OK.

        But the performance is a slow down, ie seconds of lag using the brush.

        Hop this gets fixed soon!

        angelap11114173
        angelap11114173
        Participant
        April 22, 2015

        I have the same GPU but can't get mine to work correctly.

        R
        rjh1007
        Participating Frequently
        April 22, 2015

        I am also having the same problem both in PS CC 2015 and LR CC

        AMD Radeon HD 6870

        Driver ver: 14.501.1003.0

        OpenGL ver 4.4

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