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corwinn
corwinn
Participant
October 29, 2025
Answered

P: (11563011) LrC 15.0 fails to launch on startup Error: VCRUNTIME140_1.dll

  • October 29, 2025
  • 7 replies
  • 2566 views

Hi, 

 

I updated ton LRC 15.0 and it keep crashing on startup, at the catalog conversion page.  

I use windows 11 25H2, windows update up to date. 

GPUs : Nvidia RTX 5060 Ti with Studio drivers up to date

Intel integrated 770 up to date

 

i went back to 14.5 and crashes also immediatly on startup.  The only version that work without crashing is the 14.0.  I tried to reset the preferences, but nothing changes.  Can you provide some help to fix this problem? 

 

Charles

    Correct answer Cloud8photo

    I could not get LRc v15 to execute.  Event viewer showed error in MSVCP140.dll

     

    I finally fixed it by downloading and reinstalling Visual c++ 2015-2022 Redistributable, both x86 and x64 versions, and copying MSVCP140.dll from \windows\system32\ to \Program Files\Adobe\Adobe Lightroom Classic\

     

    Why did I have to do this.  Why didn't LRc install take care of getting proper version of MSVCP140.dll into proper folder?

    7 replies

    B
    Bewitched_view3592
    Participating Frequently
    November 12, 2025

    I cannot download Lightroom Classic on my Dell laptop. I think it may be due to operating system issues. My laptop uses Snapdragon.  I have called Adobe customer support 4 times and each time they say they will look into it and call me back. 

     

    Any suggestions? 

    dj_paige
    dj_paige
    Legend
    November 12, 2025

    You have to re-install the Microsoft Visual C++ Redistributable

    See https://www.youtube.com/watch?v=ZMUHPqxjLXo&vl=en&t=63

    B
    Bewitched_view3592
    Participating Frequently
    November 12, 2025
    I have tried that several times and it doesn't work. Adobe have told me it is a Snapdragon issue and I need to talk to Microsoft!
    J
    Jedrzej16
    Participating Frequently
    November 6, 2025

    I had a similar problem. Sorry for my english.

    Windows 10, LrC v15.

    Very small window of Lightroom was opening (about 1/30th of a screen) and immediately appeared as not responding.

    I tried launching an old catalog, I tried reinstalling Microsoft Visual C++, rebooting multiple times and even copying MSVCP140.dll as Cloud8photo suggested above. Then I made new catalog during opening (ctrl+click) - it worked. When Lightroom finally started I finally managed to open my normal catalog.

    C
    Cloud8photo
    Participant
    November 5, 2025

    I could not get LRc v15 to execute in Win 11 Home.  copy of Event viewer showed error below.

    I finally fixed it by downloading and reinstalling Visual c++ 2015-2022 Redistributable, both x86 and x64 versions, and copying MSVCP140.dll from \windows\system32\ to \Program Files\Adobe\Adobe Lightroom Classic\

     

    Why did I have to do this.  Why didn't LRc install take care of getting proper version of MSVCP140.dll into proper folder?

     

    Log Name: Application
    Source: Application Error
    Date: 11/4/2025 11:54:58 PM
    Event ID: 1000
    Task Category: Application Crashing Events
    Level: Error
    Keywords:
    User: xxxxxx
    Computer: xxxxxx
    Description:
    Faulting application name: Adobe Crash Processor.exe, version: 29.0.0.0, time stamp: 0x685e5275
    Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
    Exception code: 0xc0000005
    Fault offset: 0x0000000000018c34
    Faulting process id: 0x434C
    Faulting application start time: 0x1DC4E1055ECBF55
    Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll
    Report Id: 38ecf99b-df2c-4c45-bf34-164fce9b616b
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2025-11-05T04:54:58.3812191Z" />
    <EventRecordID>8040</EventRecordID>
    <Correlation />
    <Execution ProcessID="17404" ThreadID="17356" />
    <Channel>Application</Channel>
    <Computer>CJ-87</Computer>
    <Security UserID="S-1-5-21-1692589346-279128177-2371357929-1001" />
    </System>
    <EventData>
    <Data Name="AppName">Adobe Crash Processor.exe</Data>
    <Data Name="AppVersion">29.0.0.0</Data>
    <Data Name="AppTimeStamp">685e5275</Data>
    <Data Name="ModuleName">MSVCP140.dll</Data>
    <Data Name="ModuleVersion">14.0.24210.0</Data>
    <Data Name="ModuleTimeStamp">575a4ceb</Data>
    <Data Name="ExceptionCode">c0000005</Data>
    <Data Name="FaultingOffset">0000000000018c34</Data>
    <Data Name="ProcessId">0x434c</Data>
    <Data Name="ProcessCreationTime">0x1dc4e1055ecbf55</Data>
    <Data Name="AppPath">C:\Program Files\Adobe\Adobe Lightroom Classic\Adobe Crash Processor.exe</Data>
    <Data Name="ModulePath">C:\Program Files\Adobe\Adobe Lightroom Classic\MSVCP140.dll</Data>
    <Data Name="IntegratorReportId">38ecf99b-df2c-4c45-bf34-164fce9b616b</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
    </EventData>
    </Event>

    J
    Joh_
    Participating Frequently
    November 1, 2025

    I installed the new version successfully but it simply doesnt start. Removing the settings doesnt help. Reverting to 14.5.1 works without problems. I tried already a couple of time with several reboots but nothing changes. I cant find any logs. I am using Windows 10 Pro 22H2.

    dj_paige
    dj_paige
    Legend
    November 1, 2025

    I installed the new version successfully but it simply doesnt start.

     

    What does happen? Explain in detail. If there is an error message, please quote the exact complete unedited error message.

     

    Why do you think you installed it successfully? Have you tried uninstalling and then re-installing?

    J
    Joh_
    Participating Frequently
    November 1, 2025

    Nothing happens. I click the application's icon, for a short moment the waiting symbol is shown. That's it.

    The installation run through without any problems.

     

    Rerolling to the previous version works without problems. I tried three time with always the same result. Never had something like this before.

    I didnt find any log files which could help to narrow down the problem.

      andreag45773162
      andreag45773162
      Participating Frequently
      October 31, 2025

      LrC v15 doesnt work goes in crash on windows 11 last patch update.

      C
      corneliaheimer
      Participant
      October 29, 2025

       

       

      Nach dem Update auf  Version  15 startet diese nicht mehr. Windows zeigt mir folgende Fehlermeldung:

       

      mein System: AMD Ryzen 7 3700X 8 Core, AS Rock X570 Pro 4, 64 GB RAM DDR4, NVIDIA GeForce RTX 3060, 12GB GDDR6 RAM, Win 10pro 22H2 Build 19045.6332

      A
      Community Manager
      AlekeCommunity Manager
      Community Manager
      October 29, 2025

      Hi @corneliaheimer, welcome to the community!

      Could you share a few more details about what’s happening when you try to launch Lightroom Classic? Do you see the splash screen at all, or does nothing appear? Also, if you haven’t already, it’s worth double-checking that your graphics card drivers are up to date.

       

      If you’re seeing the Adobe Crash Reporter dialog, please go ahead and send in a crash report, that helps us investigate further.

      For now, try launching Lightroom while holding down the Ctrl key. That should prompt you to select a different catalog, and if it works, it might mean the issue is specific to your current catalog.

      Let me know how it goes!

      Alek

      *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
        C
        curious_contributors7995
        Participant
        October 31, 2025

        i have exact the same Problem. The spinner appeares but nothing happens. I have the same Message but i use Intel.

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        October 29, 2025

        Hey, @corwinn. Welcome to the Lightroom Community. I've checked the crash reports submitted with your account, and the faulting component appears to be VCRUNTIME140_1.dll. This error is directly related to Microsoft Visual Studio.

         

        Try these steps to manually recreate the MSVC++ Libraries & let us know how it goes.

        •  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
        • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).

          SameerK_0-1688414507843.png
        • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
        • Download a fresh package of installers for MSVC++ from this link: https://adobe.ly/48MF6P0
        • Right-click the downloaded file and select Extract All.
        • Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.

        Let me know how it goes from here.

        Thanks!

        Sameer K

        (Type '@' and type my name to mention me when you reply)

        corwinn
        corwinnAuthor
        Participant
        October 29, 2025

        @Sameer K thank you for you help, i did unistall all the versions and re install the lastest x86 and X64 package of visual studio C++, but LRC 15.0 still crashes on startup.

        And i could'nt launch the Creative Cloud Troubleshooter,  somthing seems to load but nothing happends.   

        KR Seals
        Community Expert
        KR SealsCommunity Expert
        Community Expert
        October 29, 2025

        It's possible the V 15 catalog is corrupt. Try upgrading the V14 catalog again. I think you can do that by trying to open the latest V14.x catalog in V15. 

         

        Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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