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Inspiring
November 13, 2018
Question

P: Can't Import Certain Videos, says "File Contains no Video Frames"

  • November 13, 2018
  • 29 replies
  • 1890 views

I posted this issue to the forum: https://forums.adobe.com/message/10739124 

No resolution. In sum, I upgraded my Mac OS and LR to most recent versions, but still can't seem to import select videos into the catalog on my upgraded mac mini, but can do so on my iMac.  Makes NO sense whatsoever.

It says the following error, file contains no video frames: Dropbox - Screenshot 2018-11-12 18.01.55.png

BUT I can open the file using File Explorer/Finder and it is fine. Also, it imports fine on my other mac.

 Here is the video.  Can you try to see what happens on your end?

Dropbox - 313055685820259-record.mov

 The file count is different on my iMac than my Mac Mini, for same folders. Makes no sense, but clearly my Mac Mini is not able to import all the files but my iMac can.



Any help is appreciated.

https://forums.adobe.com/message/10739124

    29 replies

    johnrellis
    johnrellis
    Genius
    September 20, 2020

    Luca, if you upload a sample video to Dropbox or similar and post the sharing link here, we can see if the problem is specific to your configuration or a general problem with LR.  

    A
    Alluring_precision154A
    Participating Frequently
    September 20, 2020

    I have the same problem on mac. Everything is updated at the last release as today (os and lr). I can't import any video files. They are mp4 files h264 (produced via sony alpha cameras or dji osmo action or any other camera). Is a bit of time since I can't import video files (about 6 month I think). 

    Of course I tryed to clean the cache, but noithing happens). In the import dialog I read "no preview for this image" and when I try to import appear a dialog box saying there was some trouble with the file.

    Of course all the files ar not corrupted and working well on any application.

    A
    Alluring_precision154A
    Participating Frequently
    September 20, 2020

    I have the same problem on mac. Everything is updated at the last release as today (os and lr). I can't import any video files. They are mp4 files h264 (produced via sony alpha cameras or dji osmo action or any other camera). Is a bit of time since I can't import video files (about 6 month I think). 

    Of course I tryed to clean the cache, but noithing happens). In the import dialog I read "no preview for this image" and when I try to import appear a dialog box saying there was some trouble with the file.

    Of course all the files ar not corrupted and working well on any application.

    R
    Robert_Ripps
    Known Participant
    June 24, 2020

    Latest version of Lightroom Classic, 9.3, is once again letting me add MOV files- for now.

    R
    Robert_Ripps
    Known Participant
    June 16, 2020


    I never had a problem
    importing and viewing video files, either MOV files from my Nikon D800, or MOV
    files from my iPhone 6S. However, now I am running Lightroom Classic version
    9.2.1, under macOS 10.13.6, I tried to add 64 MOV files I shot on my iPhone
    that are already downloaded in a folder on my hard drive. Lightroom refused to
    let me add any of them: “The movie files contain no video frames” I am not sure what that means, so I quit Lightroom,
    then relaunched it, and tried to add a fewer MOV files- it let me import 5
    only.

    I tried again with a few
    more, all shot on same day with same iPhone, but again, it refused to add any
    of them. It is not consistent- it sometimes will add some, other times, it
    won’t add any. I restarted the computer, but now, it is refusing to add any MOV
    files shot with my iPhone.



    I have been running the same
    iOS on my phone, 11.14.1 for at least 6 months, likely longer, so I have not changed
    anything there. Lastly, I just did a test video shot with my Nikon- Lightroom
    let me import a MOV file from an SD card, so it seems like it is just the
    iPhone videos it can’t deal with.


    johnrellis
    johnrellis
    Genius
    February 26, 2020
    Damon, are you on Windows or Mac?
    D
    Damon Brodie
    Known Participant
    February 24, 2020
    I'm also getting this error and want to add my support to have Lightroom support H265.  I've seen the workarounds for converting to H264 etc, but quite frankly in 2020 H265 is no longer a new video format.  How is this not a priority?
    john beardsworth
    Community Expert
    john beardsworthCommunity Expert
    Community Expert
    January 15, 2020
    Are they H265? If so, see my post for workarounds.
    A
    aaronleung
    Participant
    January 15, 2020
    Sorry I didn't mention that I'm using LR on Windows. The videos were taken using Olympus OM-D EM1 Mark II and EM5 Mark II.
    john beardsworth
    Community Expert
    john beardsworthCommunity Expert
    Community Expert
    January 15, 2020
    You don't give enough information to offer you much help. What version of LR? Mac or Windows? How are you trying to get the videos into LR - Sync via LrMobile, or by importing.

    A key problem is that LR on Windows doesn't support H265 format videos, which is now the default for iOS. With Sync, they will arrive in your catalogue but with an error message. But LR on Windows won't let you import these files through File > Import.

    On the iPhone, go into iOS Settings, Camera, Format, and change the format to Most Compatible - this makes all new videos H264 which Lightroom on Windows can read. For existing videos, there's an OpenSource app called Handbrake which will convert H265 to H264.
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