P: Crash/Hang when Android Device is connected

Forum|Forum|11 years ago
August 17, 2014
11 replies
19268 views

HI,

Hoping some "techy" type can help me...

I have Windows 7 Home Pro 64-bit OS and the 64-bit version of LR. When I first installed LR it was operating as expected. Lately (the last month or so) when I go to import from my camera (Canon via a usb cord or via the card reader) will crash and say that the program has encountered an error and needs to close.

This is SERIOUSLY impacting my life and I need to get it worked out.

I was hoping to get on with adobe support but they are closed on Sunday.

Anyone? Thanks in advance!

Debi

Message was edited by: ibarrien - added Android device to title

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Geoff the kiwi

Community Expert

Debi, please provide more details such as Lightroom exact version e.g. Lr5.6, what type of files and where you are trying to import them to (drive)...

joedan

Participant

Mine just started doing the same thing. I was using Lr5.3 and when I would click on "Import" or if I would go to File, Import photos or video.... Lr instantly crashes. I just updated to 5.6 and its still doing it. I am running 8.1 and last week everything was running fine.

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