P: Crashes every time I click on a video

Software crashes every time I click on a video. They would be videos taken with iphone.  I have sent an error report each time to Adobe and Apple.   As others have stated, I was able to watch videos previously with LR (though I don't remember the system set-up).

I am also having this problem. It did not happen in earlier (recent) LR versions.

LR Classic 14.1 crashes anytime I click on a video file in grid (on Mac 14.7).

This did not used to happen. It should be possible to view video files in LR.

I can't figure out how to save an Adobe crash report.

Here you go:

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 15
Version: 15.1.1 [24B91]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Power Source: Plugged In, 57%, Charging
Built-in memory: 8,192.0 MB
Dedicated GPU memory used by Lightroom: 591.8MB / 1,536.0MB (38%)
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 823.8 MB (10.0%)
Virtual memory used by Lightroom: 40,985.8 MB
Memory cache size: 332.3MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1260MB / 4095MB (30%)
Camera Raw real memory: 1285MB / 8192MB (15%)

Cache1:
Final1- RAM:190.0MB, VRAM:0.0MB, IMG_1957.HEIC
NT- RAM:190.0MB, VRAM:0.0MB, Combined:190.0MB

Cache2:
m:332.3MB, n:189.8MB

U-main: 182.0MB

Standard Preview Size: 1440 pixels
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF

1. Version of the app - Lightroom Classic 14.1.1
2. Platform and OS version - MacOS Sequoia 15.1.1
3. Basic steps to reproduce the problem - In Library mode, try to play any video and app crashes. 
4. Expected result and actual result - I want the videos to play and instead the app crashes and I can't play video.

Here is my issue - any help would be greatly appreciated. Thanks!

Now that the other issues with v14 seem to have been resolved, I've been update to upgrade to it again and do some more digging into this one.

This, for me at least, seems to be related to the "Enable HDR in Library" option under Settings -> Performance. With that disabled I get a crash opening any vertical video in library loupe view, with it enabled they open without a crash.

I'm not really sure why that setting should make a difference, given that nothing in my library is HDR and nor are any of my screens (hence why I hadn't enabled it), plus I didn't see this issue in 13.5 which is where that setting was added, but it seems consistent - disabled = crash, enabled = no crash.

I too was hoping 14.1.1 would address this but the behaviour is exactly the same as 14.0.1. In loupe view when I select a video, the video will not load and Lightroom crashes, If the video is in landscape mode it works okay, but consistently crashes if the video is in portrait mode. I have submitted several crash reports with my comments. Only workaround I can find at the moment is to delete video's from the catalog. I am using the latest MacOS on Intel.

Same problem here. Was hoping 14.1.1 would address this, but apparently not. LR is crashing multiple times per hour on me. Not every switch to a video causes a crash, but I can't figure out what the trigger is. Have submitted as many crash reports as I can, but am losing patience.

-=-=-=-=-

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 15
Version: 15.1.1 [24B91]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.7GHz
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 109.7MB / 1,536.0MB (7%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,635.3 MB (9.9%)
Virtual memory used by Lightroom: 43,294.3 MB
Memory cache size: 61.6MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 233MB / 8191MB (2%)
Camera Raw real memory: 235MB / 16384MB (1%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:61.6MB, n:0.0MB

U-main: 144.0MB

Standard Preview Size: 2880 pixels
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/chad/Pictures/Lightroom/Lightroom Catalog v14.lrcat
Settings Folder: /Users/chad/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Teekesselchen

Config.lua flags:

Hey, @GR7359. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

Is there a crash report pop-up when Lightroom Classic crashes? Please submit the crash reports to us: https://adobe.ly/4cE76mn

Does Lightroom crash only with a specific set of videos? What is the size and encoding of these videos? Has this started to happen since a recent update for Lightroom or MacOS? Where is your catalog stored? 

You can follow the basic troubleshooting steps here: https://adobe.ly/49QB2vG

Awaiting to hear more from you.

Thanks! 

Hello

I use to import some movies in Lightroom Classic.

I notice that clicking on recent imported movies cause Lightroom to crash.

It happens with .mov as well as .mp4 movies.

Lightroom Classic 14.0.1

macOS 15.1.1