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R
Ray Banks
Participant
October 31, 2021
Answered

P: Fails to launch (Unsupported operating system)

  • October 31, 2021
  • 6 replies
  • 1339 views

My LR Classic on my PC has just updated to version 11.0 and now when I click on the open button it does not open so I cant access my pictures, is there any way of fixing this please. I have tried un-installing it and restarting my computer then re installing it but it still does not open.

 

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    Reverting Status:

    OS Windows Server 2016 V1607 and later are supported for installation

    6 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity ManagerCorrect answer
    November 8, 2021

    Reverting Status:

    OS Windows Server 2016 V1607 and later are supported for installation

    Rikk Flohr: Adobe Photography Org
    E
    ErikvanD
    Participant
    November 15, 2021

    I run Windows Server 2016 v1607 and Lightroom v11 does not run. With the above mentioned error. The versions before v11 ran perfectly fine on this computer/OS. A fix would be most welcome! 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 15, 2021

    Can you post a screenshot of the error message?

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 31, 2021

    Install shouldn't be happening for these OS's and we are investigating why right now. 

     

    Correction - this is OS is valid for installation

    Rikk Flohr: Adobe Photography Org
    Bob Somrak
    Bob Somrak
    Legend
    October 31, 2021

    @Rikk Flohr: Photography 

     

    2016 LTSC or B is based on v1809 Windows and the minimum system requirements for LrCis v1909

    M4 Pro Mac Mini. 48GB
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 31, 2021

    Updating Status to Investigating

    Rikk Flohr: Adobe Photography Org
    josephlavine
    Community Expert
    josephlavineCommunity Expert
    Community Expert
    October 31, 2021

    You'll want to confirm that your OS supports LR Classic V11.

    https://helpx.adobe.com/lightroom-cc/system-requirements.html

    warmly/j

    R
    Ray BanksAuthor
    Participant
    October 31, 2021

    Not sure how to find all that information, not very good with taht side of things, will have to look into it Thanks

    Bob Somrak
    Bob Somrak
    Legend
    October 31, 2021

    I don't think LrC 11 runs on 2016 LTSB.  You will have to update to the full version of Windows instead of this stripped down version.

    M4 Pro Mac Mini. 48GB
    dj_paige
    dj_paige
    Legend
    October 31, 2021

    What is your operating system version NUMBER?

     

    Describe what happens in detail when you try to open LrC 11.0. If there is an error message, please quote the exact complete unedited error message.

    R
    Ray BanksAuthor
    Participant
    October 31, 2021

    My operating system is Window 10 Enterprise 2016 LTSB

    When I open LRC via Creative Cloud Desktop nothing happens when I click on the open button, but when I try to open it via the start menu this error message appears

    The procedure entry point Set Thread Description could not be located in the dynamic link library C:\program files\adobe\adobe lightroom classic\Headlights,dll.

    and I've no idea what that means

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