Skip to main content
M
Matt24883528o3gy
Known Participant
June 16, 2022
Question

P: GPU Self Test Fails

  • June 16, 2022
  • 8 replies
  • 5928 views

I'm troubleshooting why my GPU is not fully utilized in Lightroom Classic. I'm using the lastest 11.4 on a fully updated Windows 11.

On my system, it shows either limited acceleartion or if I select custom, it shows 2 of the three items greyed out.

I've found that if I go and edit the "self test" file and change:

crs:gpu_compute_quick_self_test_passed="False"/>

to

crs:gpu_compute_quick_self_test_passed="True"/>

 

I can then turn it all on via custom. That said, I'm wondering why this fails.

I've been messing with graphics drivers for a day now. My system is:

AMD 5600x

AMD 6700xt

64 GB Memory

 

Any ideas?

This topic has been closed for replies.

8 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
December 13, 2022

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
M
Matt24883528o3gyAuthor
Known Participant
June 17, 2022

I really want to "fix" this so the check passes, but I'm also wondering if the check itself is somehow bugged/biased against something AMD is doing.

I can "force" this to work by editing the following file:

"AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Lightroom Classic\Camera Raw GPU Config.txt"

and changing the "False" to "True", I just wonder if this could cause me issues?

 

When doing that it does allow me to turn the custom options on.

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
June 17, 2022

You've already identified a few potential issues with your setup. Why not try removing the RDP?

M
Matt24883528o3gyAuthor
Known Participant
June 17, 2022

Oh I did.

Last night I tried all three drivers from the machine itself, not using RDP. No fix.

M
Matt24883528o3gyAuthor
Known Participant
June 16, 2022

I also see via Adobe's help that there is theoretically an incompatibility with "third party overclocking software" related to GPU. I wonder if either Ryzen Master or Radeon Software itself is throwing this off?

Sidenote: I think I found an older log file from March and it seems the check passed back then. Maybe I need to try and older version of the driver?

 

Or could this simply be a bug that needs ironing out by Adobe?

M
Matt24883528o3gyAuthor
Known Participant
June 16, 2022

I just installed the 22.5.1, 22.5.2, and the Pro driver, all using the AMD Cleanup Utility between trials.

No fix.

I'm running Windows 11, surely it isn't that easy?

M
Matt24883528o3gyAuthor
Known Participant
June 16, 2022

I'm utilizing AMD"s "Smart Access Memory". I wonder if that could be throwing it off?

 

https://www.amd.com/en/technologies/smart-access-memory

 

johnrellis
johnrellis
Genius
June 16, 2022

Looks like you're on the 22.5.1 driver. You could try updating to 22.5.2.  Also try the PRO Edition (22.Q) rather than the Adrenalin Edition:

 

"Select this driver if you are a content creator engaged in workflows like Computer Aided Design (CAD), video editing, animation, and graphic design. Radeon™ Pro Software for Enterprise is tested against over 100 professional applications. Built to help content creators make the best, AMD Software: PRO Edition is designed to deliver more quality, performance, security, and simplicity."

M
Matt24883528o3gyAuthor
Known Participant
June 16, 2022

I don't understand why my responses keep disappearing. Anyone have an answer for that?

 

I tried the Radeon Pro Software, did not fix. That said, I'm beginning to think that part of but obviously not all of the issue is my connection via RDP. I noticed that when I pulled the System Info page it shows the resolution of my RDP session instead of my actual monitor resolution. I'm thinking RDP could very well be a variable that causes it to fail. I may have already tried the correct fix but since it was over RDP it failed anyways.

 

I also see on Adobe's site the following:

 

Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

 

I wonder if Radeon Software itself (with which I'm undervolting the GPU) or Ryzen Master (with which I'm overclocking the CPU) could be the culprit? I've already tried stock settings for both of these but again, it was over RDP and that itself may have been compounding the issue.

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
June 16, 2022

@Matt24883528o3gy 

 

Can you copy / paste your LrC 'System Info' to forum. You'll find it Help menu. 

 

 

 

 

    M
    Matt24883528o3gyAuthor
    Known Participant
    June 16, 2022

    https://pastebin.com/70TgZEP5

     

    That is my "System Info".

     

    https://pastebin.com/Ay58n8Gk

     

    This is the log showing the test failing.

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    June 16, 2022

    Your System Info is suggesting 12GB of VRAM. Please confirm that my reading of the data is correct. Also note that the text I highlighted below in bold indicates that your GPU fails to meeet the requirements for GPU Export, which given the infor on AMD website is very unlikely to be the case.

     

    • Graphics Processor Info:
    • DirectX: AMD Radeon RX 6700 XT (30.0.15021.11005)
    • Init State: 1
    • User Preference: 1

     

    Can you confirm how much VRAM your GPU actually has installed?

     

    > I'm utilizing AMD"s "Smart Access Memory". I wonder if that could be throwing it off?

     

    I would definitely try switching it off, especially if it's orientated towards gaming.

     

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    June 16, 2022

    @JP Hess 

     

    You may have missed it, but with version 11.4, LrC now uses the GPU during export, and the improvement is not minor.

     

     

     

     

      DdeGannes
      Community Expert
      DdeGannesCommunity Expert
      Community Expert
      June 16, 2022

      See the specific requirements.

       

      Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
        M
        Matt24883528o3gyAuthor
        Known Participant
        June 16, 2022

        Well, those aren't very specific. That said...

         

        AMD 5600x

        AMD 6700 XT

        64 GB Memory

        DirectX 12

        All those seem to meet those "specific requirements".

        JP Hess
        JP Hess
        Inspiring
        June 16, 2022

        My opinion, which isn't worth much, unless you're using a 4K monitor I wouldn't be that concerned. If everything else about LrC is working satisfactorily I would just start enjoying using it. It would take a stopwatch and minuscule timing to measure any differences you MIGHT be able to measure anyway.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices