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Noortje221285686j5d
Participant
December 7, 2021
Answered

P: Lightroom 6.14 catalog crashes (Face Recognition)

  • December 7, 2021
  • 4 replies
  • 951 views

Hello,

 

I Have a problem whit Lightroom 6.1.4 on windows 10

 

My part of my photos are on an external HDD.

When I plug it in and then start lightroom it crashes without an error. 

When I start lightroom and without the external HDD it remains running

When I Start lightroom and then connect the External HDD it runs/ crashes ( not stable) 

 

I made a new catalog and imported all the photos. 

When I start up whit the new Catalog and the HDD it remains running 

 

 

 

This topic has been closed for replies.
Correct answer johnrellis

The face-recognition problem is indeed the cause of your crashes:

 

 

You could read through this long thread carefully for several possible workarounds to keep LR running:

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6

 

The license for the third-party face recognition technology in LR 6 expired a year ago, causing these problems. Since LR 6 hasn't been supported by Adobe for years, there won't be any fix coming from them.

 

 

4 replies

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dario74xyz
Participant
January 30, 2022

Good afternoon,

I've been using facial recognition with Lightroom (6.14 for desktop) for years and all of a sudden now it doesn't recognize them any more...

Anybody can help?

Thanks

 

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
December 7, 2021

I guess you are actually running Lightroom 6.14 the latest and last update to Lr 6.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
GoldingD
GoldingD
Legend
December 7, 2021

In the Windows Event Viewer, any critical events?

Have you run an inspection for hard drive errors?

Do you have a different USB port to plug into? One not sharing the same controller?

Do you have another external hard drive to copy the photos to, and test, would involve a folder location correction.

 

    N
    Noortje221285686j5dAuthor
    Participant
    December 7, 2021

    Windows event viewer notes an error. 

     

    I haven’t run an inspection for the external HDD. 

     

    If I plug it in any USB port the result is the same. 

     

    I have copied the photos to a new drive whit no result

    johnrellis
    johnrellisCorrect answer
    Legend
    December 7, 2021

    The face-recognition problem is indeed the cause of your crashes:

     

     

    You could read through this long thread carefully for several possible workarounds to keep LR running:

    https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6

     

    The license for the third-party face recognition technology in LR 6 expired a year ago, causing these problems. Since LR 6 hasn't been supported by Adobe for years, there won't be any fix coming from them.

     

     

      johnrellis
      johnrellis
      Legend
      December 7, 2021

      It may be that your LR 6 is trying to start in People view, which has been broken for a year now and often causes crashes.  Try resetting LR's preferences, which will ensure that LR starts up in Library Grid view:
      https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/


      That article explains how to restore the old preferences if resetting doesn't help.

      N
      Noortje221285686j5dAuthor
      Participant
      December 7, 2021

      I have tried that whit no succes. 

       

      Thx for the response 

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