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Anonymous
May 19, 2017
Answered

P: Lightroom Classic keeps crashing

  • May 19, 2017
  • 21 replies
  • 20397 views

First time poster here... has anyone else had problems with LR crashing their IMac? I am working on a 8 month old IMac and it crashes when I'm using LR heavily. I updated LR a few days ago and the problem seems worse. Just now I was in LR editing and it crashed 5 times within an hour!! You can imagine how frustrating this is. I am using no other program when it does this. Today it repeatedly happened when I was using the spot healing tool. Any help is appreciated! 

 

 

{Moderator Note: Edited the thread title}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    We're sorry for the crash issues with Lightroom Classic. Please take a look at the following troubleshooting article to resolve most of the crash and freeze related issues: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-crash-or-freeze.html

     

    Thanks,

    Mohit

    21 replies

    Show previous replies
    M
    matthewh45138404
    Participant
    May 19, 2017

    Hi

    Every time I go into the develop module Lightroom crashes. This has been happening for 4 days now, both before and after the recent Windows 10 update. I have done the following to try and resolve the issue:

    • Made sure all Adobe products are up to date
    • Updated GPU and all other drivers
    • Reset preferences
    • Disable all plug ins
    • Increased Cache size to 10Gb and then 20Gb

    I have tried all the above and the problem persists. My system specs are

    Radeon Software Version - 17.4.4

    Graphics Chipset - AMD Radeon R9 200 Series

    Memory Size - 4096 MB

    Memory Type - GDDR5

    Core Clock - 1000 MHz

    Windows Version - Windows 10 (64 bit)

    System Memory - 16 GB

    CPU Type - Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz

    1Tb SSD

    I have never had a problem with Lightroom in 7 years of using it. However, this has stopped my work in its tracks. I am a professional photographer and all my eggs are in this basket!

    If anyone else is having this problem or can suggest a solution the help would be very much appreciated.

    dj_paige
    dj_paige
    Legend
    May 19, 2017

    Try changing the setting on the GPU acceleration (Preferences->Performance tab->box labeled "Use Graphics Processor")

    Try deleting your preference file.

    Could you please state the exact version NUMBER of your Lightroom installation?

    M
    matthewh45138404
    Participant
    May 19, 2017

    Hi dj_paige

    Thanks for your quick reply, much appreciated.

    I always have the "Use Graphics Processor" as on, but after turning it off it seems to have resolved the issue. Thanks very much! Will contact Radeon to see if there is a known issue.

    My Lightroom version: CC 2015.10 [ 1111918 ]

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