P: People Masking fails on Mac (Intel)

Stevie L

Inspiring

Just to say that whatever critical bug fixes LR 15.2.1 may have fixed, this people masking issue we have been discussing was not one of them. At least not for me! How is the experience of other people on this thread? Did LR 15.2.1 make any difference for anyone else?

https://helpx.adobe.com/lightroom-classic/help/whats-new/release-notes.html

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@Stevie L whatever critical bug fixes LR 15.2.1 may have fixed, this people masking issue we have been discussing was not one of them.

Adobe’s release notes for 15.2.1 don’t report any bugs fixed:

patrickg38409787

Participant

It did not. Waiting also for the fix on this. It now takes hours to do batch job that could be done in minutes previously.

Patrick Gendron Photography

patrickg38409787

Participant

Also having the same issue since latest update. No longer working in Photoshop (Camera Raw) either.

Patrick Gendron Photography

Legend

@patrickg38409787, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

patrickg38409787

Participant

Version Lightroom Classic: 15.2 [ 202602111402-ec4112e8 ]
Licence: Creative Cloud
Paramètre de langue: fr-CA
Système d'exploitation : Mac OS 26
Version : 26.3.1 [25D2128]
Architecture de l'application : x64
Nombre de processeurs logiques: 16
Vitesse du processeur : 3,8Ghz
Version SQLite: 3.36.0
Version Adobe GSDK: 1.4.0.171

Mémoire intégrée : 65 536,0 Mo
Mémoire GPU dédiée utilisée par Lightroom: 10 290,1Mo / 8 176,0Mo (125%)
Mémoire réelle disponible pour Lightroom : 65 536,0 Mo
Mémoire réelle utilisée par Lightroom : 8 040,3 Mo (12,2%)
Mémoire virtuelle utilisée par Lightroom : 57 489,8 Mo
Taille de la mémoire cache : 284,8Mo
Version interne de Camera Raw: 18.2 [ 2482 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 1257Mo / 32767Mo (3%)
Mémoire réelle de Camera Raw: 1431Mo / 65536Mo (2%)

Cache1:
Final1- RAM:189,0MB, VRAM:0,0MB, 3G9A8807.CR3
Final2- RAM:363,0MB, VRAM:2 624,0MB, 3G9A8811.CR3
Final3- RAM:189,0MB, VRAM:0,0MB, 3G9A8808.CR3
NT- RAM:741,0MB, VRAM:2 624,0MB, Combined:3 365,0MB

Cache2:
m:284,8Mo, n:566,6Mo

U-main: 183,0Mo

Taille d’aperçu standard: 5120 pixels
Affichages : 1) 5120x2880

Informations relatives au processeur graphique :
Metal: AMD Radeon Pro 5500 XT
État initial: GPU pour l'exportation pris en charge par défaut
Préférence utilisateur: Auto
Activer la HDR dans Bibliothèque: Désactiver
Processeur graphique pour la génération d’aperçu :Auto (S5_7)

Dossier de l'application : /Applications/Adobe Lightroom Classic
Chemin d'accès à la bibliothèque : /Volumes/FD/Pictures/Lightroom/Lightroom Catalog-v13-3.lrcat
Dossier des paramètres : /Users/hellsadist/Library/Application Support/Adobe/Lightroom

Modules installés :
1) Adobe Stock
2) Flickr
3) Luminar Neo
4) Module externe d'importateur Aperture/iPhoto
5) Topaz Photo AI

Marqueurs Config.lua:

Patrick Gendron Photography

Sameer K

Community Manager

Hey, @thelightandlife. Welcome to the Lightroom Community. I'll help you figure this out. Please share the system info from Lightroom from Help > System info > Copy and paste into a text document > Upload and attach here.

Have you recently updated Lightroom or the device operating system (macOS/Windows/iOS/Android)? Try using Lightroom Web (https://adobe.ly/40Dz11t) temporarily to check if the remove tool works as expected. Some other features won't be available on Lightroom Web.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

thelightandlife

Participant

I am experiencing an issue with the “Remove People” feature in Adobe Lightroom. The option is available in my software, but it is not functioning as expected when I try to use it.

Despite multiple attempts, the feature either does not respond or fails to remove people from the image properly. This is affecting my workflow and productivity.

I have ensured that my software is updated to the latest version and have also tried restarting the application, but the issue still persists.

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@thelightandlife I am experiencing an issue with the “Remove People” feature in Adobe Lightroom. The option is available in my software, but it is not functioning as expected

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

thelightandlife

Participant

Lightroom version: 9.2 x64 [ 20260217-0314-dfbaf86 ] (Feb 16 2026)
NGL Version: 1.42.0.5
WF Version: 8.2 5e8f3ad
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3
Adobe GSDK Version: 1.4.0.171
CR Version: 29.0.0.202506270808_710830c

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: To be filled by O.E.M. To be filled by O.E.M. / Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
Logical processor count: 4
Processor speed: 3.2 GHz
Real memory available to Lightroom: 8076.4 MB
Real memory used by Lightroom: 495.9 MB (6.1%)
Virtual memory used by Lightroom: 405.5 MB
Memory cache size: 9.6 MB

Internal Camera Raw version: 18.2 [ 2482 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 0MB / 1990MB (0%)

Display: 1600x900
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Unknown
Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\USER\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\USER\AppData\Local\Adobe\Lightroom CC\Data

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@SweetPeaPhotog I just got off the phone with Adobe, they tried to help remotely but failed, they said that its one of the highest priority items to work on and that it should be fixed by mid to late march

I sincerely hope that’s true. But beware that historically, Adobe phone and chat customer support have a history reported here of saying highly inaccurate things about difficult technical issues, seemingly with the intention to close out a support call.

The Lightroom family usually releases every 8 weeks. So we’d expect to see LR 15.3 the week of April 20. While it’s certainly possible Adobe would release a patch release (LR 15.2.1) sooner, they typically only do that for issues that severely impact much larger numbers of users.

Participating Frequently

I'm already migrating all my stuff over to capture one. this exact same thing happened at this exact same time last year because that's when I first tried to migrate to capture one. I'm beyond tired of being left to hang out and dry while adobe does this shit constantly. sure they might get it back before the end of March, but that was said last year and it wasn't fixed until mid may.

Participating Frequently

I just got off the phone with Adobe, they tried to help remotely but failed, they said that its one of the highest priority items to work on and that it should be fixed by mid to late march

AK_77

Participating Frequently

Thanks for the info, that gives me hope!

cde1313

Participating Frequently

Thank you!! This sounds promising. This has been a nightmare! It’s taking me so long to manually edit everything!

Participating Frequently

Had this issue start two days ago. Never chose to update anything because this SAME EXACT THING happened last year and the year before. Somehow without me updating anything it occurred overnight. last time I couldnt use LR for MONTHS.

Lightroom Classic version: 15.1.1 [ 202601141538-a543b18a ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 26
Version: 26.3.1 [25D2128]
Application architecture: x64
Logical processor count: 8
Processor speed: 3.6GHz
SqLite Version: 3.36.0
Adobe GSDK Version: 1.4.0.171

Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 9,792.5MB / 16,368.0MB (59%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 10,734.3 MB (16.3%)
Virtual memory used by Lightroom: 59,460.3 MB
Memory cache size: 321.5MB
Internal Camera Raw version: 18.1 [ 2420 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 5706MB / 32767MB (17%)
Camera Raw real memory: 6048MB / 65536MB (9%)

Cache1:
Final1- RAM:5,293.0MB, VRAM:8,816.0MB, _DSC8806.ARW
NT- RAM:5,293.0MB, VRAM:8,816.0MB, Combined:14,109.0MB

Cache2:
m:321.5MB, n:492.7MB

U-main: 136.0MB

Standard Preview Size: 3440 pixels
Displays: 1) 3440x1440, 2) 1920x1080

Graphics Processor Info:
Metal: AMD Radeon HD GFX10 Family Unknown Prototype
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled
Enable HDR in Library: OFF
GPU for Preview Generation: On (S5_15)

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/Marvin/lightroom cat-v13-3-2.lrcat
Settings Folder: /Users/sweetpea/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) TourBox

Config.lua flags:

https://elitemacx86.com/threads/how-to-fix-amd-radeon-hd-gfx10-family-unknown-prototype-on-macos-clover-opencore.2495/

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@SweetPeaPhotog Metal: AMD Radeon HD GFX10 Family Unknown Prototype

That probably indicates that your Mac has a GPU card that wasn’t sold directly by Apple but rather added on afterward, e.g. a Radeon RX 6800XTXH or RX 6800XTH, which involved “spoofing” that card to make Mac OS think it was supported:

I don’t know if this is the cause of your symptoms, but it does create more uncertainty.

Participating Frequently

if that was the case it would have happened instantly, not 2 months after installing the GPU and it wouldn't be happening on PC.

MyScreenNameIsTaken

Participant

It’s not a Mac problem. I just imported three of the SAME images to Lightroom Classic on a PC to see if the problem persisted, and it absolutely did. It’s a Lightroom problem that I did not have before now.

Ryzen AI 9 HX 370

Lightroom 15.2

Legend

@MyScreenNameIsTaken,

Please attach a couple example images (original, not exports) here, so we can determine more precisely which configurations are having problems with them.

Legend

@MyScreenNameIsTaken, also, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

MyScreenNameIsTaken

Participant

I switched to my laptop in hopes that it would work there. It does not. People are found on about 1/3 of the images, so it does not fail every time but enough that it is breaking my editing work flow. These photos are a set of portraits that are clearly lit with eyes pointing at the camera in each image.

MacBook Pro

Apple M1 Pro

Tahoe 26.3

Lightroom 15.2

Camera Raw 18.2