Inspiring

Question

P: Regarding Sync Issues in 13.3 and removal of Sync Activity in Preferences

Forum|Forum|1 year ago
May 23, 2024
26 replies
29044 views

I installed Lightroom Classic 13.3 early Tuesday morning. It has been running almost constantly since. I have taken it down about three times and brought it back up. For at least the last 24 hours, when I hover my cursor over the Cloud icon in the upper right, I see "Uploading 13 photos". I have synched another collection and later unsynched another. During those times the number changes for a few minutes but soon returns to 13. I have captured a Lightroom Diagnostic file but am not sure how to get it to you.

Thanks, Alan Hunt.

Here is my system info:

Lightroom Classic version: 13.3 [ 202405092057-40441e28 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 20

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In, 100%

Built-in memory: 65220.6 MB

Dedicated GPU memory used by Lightroom: 357.6MB / 5996.0MB (5%)

Real memory available to Lightroom: 65220.6 MB

Real memory used by Lightroom: 3876.9 MB (5.9%)

Virtual memory used by Lightroom: 5061.9 MB

GDI objects count: 842

USER objects count: 2222

Process handles count: 6175

Memory cache size: 2419.1MB

Internal Camera Raw version: 16.3 [ 1863 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 798MB / 32610MB (2%)

Camera Raw real memory: -1MB / 65220MB (0%)

Cache1:

Final1- RAM:153.0MB, VRAM:0.0MB, AH-240518-5932-Edit.tif

Final2- RAM:33.0MB, VRAM:0.0MB, 0114 Disney_0045-Edit.jpeg

Final3- RAM:10.0MB, VRAM:0.0MB, AH-131223-8862.jpg

Final4- RAM:84.0MB, VRAM:39.0MB, AH-240518-5928-Edit.tif

NT- RAM:280.0MB, VRAM:39.0MB, Combined:319.0MB

Cache2:

m:2419.1MB, n:279.6MB

U-main: 199.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2560 pixels

Displays: 1) 2560x1440, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.5244)

Init State: GPU for Image Processing supported by default

User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\- Lightroom Catalogs\AH Lightroom Catalog-v13\AH Lightroom Catalog-v13-3.lrcat

Settings Folder: C:\Users\alan_\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Any Filter

3) Aurora HDR

4) Export to Photomatix Pro

5) Helicon Focus Export

6) Iridient X-Transformer

7) LogiOptions

😎 LOWCC Wrangling

9) LR/Mogrify 2

10) Nik 6 HDR Efex

11) Nikon Tether Plugin

12) Plugin Parameters

13) Shuffles

14) Topaz Photo AI

This topic has been closed for replies.

Show previous replies

Wurstkrapfen

Inspiring

The number of photos to sync just does not work.

I can see that I have 400 smartpreviews left to upload because thats the number that is still missing in the shared album. LR classic is in no way reflecting that. Without checking the album with external apps (and knowing how much photos are supposed to be there) I would have no idea when it's done looking at LR Classic only.

J

jhoytva

Participant

My LR Classic 13.3 shows one photo stuck in syncing. However, in Lightroom (not classic) it shows no sync errors. With 13.3 (Classic) I can find no way to determne what photo is "stuck."

Rob_Cullen

Community Expert

Try this link to the Lightroom Queen forum. It will help explain the changes that occured with v13.3

https://www.lightroomqueen.com/troubleshoot-sync-with-classic/SYNC TROUBLESHOOT 2024-05

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

R

rizzo

Participant

Same issue. 20 photos stuck in sync with LRc 13.3 on Win11. No sync errors on LR web or CC. Everything was synced and working fine before upgrading. I've done all of the troubleshooting.

SHP Photography

Participating Frequently

I am also having the same issue with 20 images. However, it has also confused my Adobe portfolio in that Lightroom shows one number of images (same qty as lightroom Classic catalogue) yet the number in my portfolio is lower and I get messages saying cannot connect until sync is complete

L

Longstag

Known Participant

Similiar issue, since upgrading to LRC 13.3 it stock at Syncing 45 photos.
Not sure how to proceed since "Rebuild of SyncData" seems not to work anymore and right now I even read it's not recommended to do so.

GoldingD

Legend

Perhaps see:

https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

A

AHuntAuthor

Inspiring

Thanks. That is the first thing that I did. I should have been more careful writing my initial post.

There is no All Sync Errors collection
I went to lightroom.adobe.com, logged in, and found no Sync Issues album

I see now, the thing I missed is she said to go to chat or phone. I'll try that. Thanks, again.

Alan Hunt

johnrellis

Legend

I've got similar symptoms to you -- please post back here with what you learn. Hopefully you'll call support so I won't have to endure that pain :-<

- LR Classic says "Syncing 1 photo" since updating to LR 13.3. Changes get properly synced, but when those changes finish syncing, it goes back to "Syncing 1 photo"

- There is no LR Classic All Sync Errors collection.

- LR Web doesn't have a Sync Issues album.

- The generated Diagnostic Report contains a file "lrsync_.log.html" , containing these two lines:

Metadata Sync Up: isCurrentlySyncing: false

Metadata Sync Down: isCurrentlySyncing: false

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