Syncing Collections is no longer possible in LrC 13.0.1. on macOS Sonoma 14.1.1. Syn is on (in LrC and in Adobe Creative Cloud app on desktop). No error messages anywhere (not in LrC, not on Lightroom on the Web, not in Adobe Creative Cloud app on desktop). Collections cannot sync because "Sync with Lightroom" command (on right-click) is not present/available/visible.

Engineering is requesting additional logs from those affected by this issue. Close Lightroom Classic Restart your Computer Open Lightroom Classic Verify Syncing is on or turn it back on Let the application sit idle for 5 minutes Go to PreferencesLightroom Sync tabHold down [Alt/Opt]Click [Generate Diagnostic Log]When you have a new log to share, upload it to a cloud sharing service (Dropbox or similar) and then direct message me the link so that I can pass it along to those working on the issue. Thank you for your patience.

The Keeper of the Garden

Inspiring

Question

P: Syncing no longer possible - sync icons do not appear

Forum|Forum|2 years ago
November 26, 2023
18 replies
17737 views

Syncing Collections is no longer possible in LrC 13.0.1. on macOS Sonoma 14.1.1.

Syn is on (in LrC and in Adobe Creative Cloud app on desktop).
No error messages anywhere (not in LrC, not on Lightroom on the Web, not in Adobe Creative Cloud app on desktop).
Collections cannot sync because "Sync with Lightroom" command (on right-click) is not present/available/visible.

macOS

Rikk Flohr_Photography

Community Manager

Lightroom Classic 13.3 has completely changed the Sync Engine. Please update to 13.3 and advise if you are still seeing this issue.

Rikk Flohr: Adobe Photography Org

F

fijnheid

Participating Frequently

I can confirm it still happens to me on v13.3, although I can't say anything about frequency.

Lightroom was open for a while and I'm now noticing that all of the sync icons are no longer there, and I can't choose any sync-related items from the menu when right-clicking a collection. Pausing and resuming the syncing in the top right does not have any effect for me, but from past experience, restarting Lightroom would make it function again.

Rikk Flohr_Photography

Community Manager

Thank you for confirming. I didn't expect it to change but thought with the new syncing engine in this update, I was hoping....

Rikk Flohr: Adobe Photography Org

M

micheloupatrick

Participating Frequently

It stopped happening for a few weeks and then suddenly, without any obvious reason, it started happening again a few days ago.

Since restarting the app (or even pause / resume syncing) temporarily fixes the problem it's no big deal but it can be annoying.

And sorry but no time for helping debug this weird issue.

The Keeper of the GardenAuthor

Inspiring

No big deal??? You expect users to check every single time they add a photo to a synced collection to check if the photo is indeed syncing to the Adobe Creative Cloud? If the Sync utility is no longer working and/or not working reliably, nobody can be sure about the fact whether or not his or her photos have been properly synced without manually checking every time if the numbers in LrC and in the Cloud are identical. Even if the numbers of synced photos are identical, there's no guarantee the photos are identical.
IOW: LrC syncing is no longer functioning as it should be and as all users pay for. The application is bugged, since early November 2023, and not a single piece of feedback, apologies, help, or update has come from Adobe Engineering. If LrC would be a car, the make and all of its dealers would be out of business since months...

G

gunnarl58517840

Participating Frequently

I have the same problem. Here's my routine when adding new photos to LRC. I have all of my photos in synced collections, around 35000 photos.

1. Import photos and drag them to one or more synced collections.
2. LRC shows the sync is beginning. A number of syncing photos is shown.
3. The sync gets stuck. The blue rotating circle freezes.
4. The only way to 'fix' this is to end LRC and restart.

5. After restart there are no sync symbols shown to the left of the collection name. No sync starts.

6. A new restart. If I'm lucky the sync starts after the second restart, otherwise I have to restart until the sync symbols show up and the sync starts.

I've had this problem for at least a year. I 've spent many hours trying to find the problem. This isn't good enough, Adobe! Stop all new features and focus on solving this serious problem!

D

DerekClarkPhoto

Participant

This happens a lot with the sync icons dissapearing. I click Pause Syncing in the top right cloud icon and then click to un-pause it. That seams to work and the icons come back.

The Keeper of the GardenAuthor

Inspiring

No, no, no. It does not solve the problem, because once you restart LrC, the problem is back. Unsolved since early November 2023!

F

fijnheid

Participating Frequently

I've had this issue happen to me a bunch of times. Each time, closing and restarting Lightroom has 'fixed' the issue for me. I had assumed it to be some kind of loading issue.

After finding this thread I've been trying to repro the issue, but to no avail. Starting up lightroom after rebooting, switching between two catalogs (one of which is set to not sync) and restarting lightroom a number of times have not caused the issue for me.

I'll keep my eyes open though. If I ever encounter the issue again, I'll generate a diagnostics report from the sync activities tab. And if I find reliable repro steps I'll share them.

I've added the logging parameters to my lightroom. The only parameter I won't be using is the "force sync" parameter, because it was trying to turn on syncing for my other catalog (which has syncing disabled, and which should stay that way).

F

fijnheid

Participating Frequently

I just got the issue to happen to me. On my end, going to the right top and clicking "pause syncing" and then "start syncing" does NOT work in restoring the icons. Restarting the app would work.

I've gone into preferences and made a diagnostics report for the syncing. The diagnostics report is quite large though, at 240mb. @Rikk Flohr: Photography would you be interested in that? Unfortunately this is without the config.lua flags, as they seem to have got reset since I changed them (although I didn't do that).

Rikk Flohr_Photography

Community Manager

Without the Config.lua file running, it is of limited value - so I am going to say we don't need it for now. I will touch base next week with an update as to whether we need you to restore config.lua and run another set of logs.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Workaround to attempt:

Our engineers have reported back and asked, if possible, for you to attempt the following workaround:

Install Lightroom Desktop from the CCD App (if not installed)
Launch the Lightroom Desktop Application
Allow it to sync a few images
Launch Lightroom Classic

Is the sync behaving normally now?

Rikk Flohr: Adobe Photography Org

Gord Webster

Participating Frequently

(I had previously installed Lightroom Desktop.)
With Lightroom Desktop running and after some synching, I started Lightroom Classic. The sync icons were correctly shown in the Collections panel! 🙂
However, when I closed both LrD and LrC and re-opened only LrC, the sync icons were not showing in the Collections panel. 😞

Just thinking... Does this have something to do with me having a few of my images rotate through on the Splash Screen?

Rikk Flohr_Photography

Community Manager

Thanks for checking. I've relayed that to the team.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

The engineering team has thus far been unable to identify the issue based on the information provided. They are requesting additional logging be enabled and those logs returned.

In ~/Library/Application Support/Adobe/Lightroom/, a config.lua file needs to be placed. It will enable the logging.

Verify if this folder exists: ~Documents/Adobe/Lightroom it is empty (don't worry if it isn't present)
Close Lightroom
Into: ~/Library/Application Support/Adobe/Lightroom/ place the config.lua file
Open Lightroom
Recreate the failure
Close Lightroom
Collect the logs at ~Documents/Adobe/Lightroom and zip them into a single file.
Direct message a download link to @Rikk Flohr: Photography

Regarding the config.lua file. This file cannot be attached to this forum. You can download it here: https://drive.google.com/file/d/1EAwmwTiQJKWsRr7x_o_59D2WItkv15df/view?usp=drive_link

Thanks for continuing to help diagnose and thank you for your patience.

Rikk Flohr: Adobe Photography Org

T

TDC3000

Inspiring

Thanks for continuing to figure this out, we'll do what we can to help.

Can you provide a download link for the config.lua file that doesn't require a request for access? Currently it says "access denied" - thanks!

Rikk Flohr_Photography

Community Manager

I've granted access

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

Three days left before I quit using Adobe products.
Apparently, engineering doesn't care to solve this problem or they are simply unable to do so. Therefore, one word of advice to them: Like I said from the start, now four months ago, this bug happens when starting LrC and having the catalog open automatically. The bug does NOT happen when I double-click on the catalog to start up LrC using that catalog.
This means that the problem should be searched for in the element that makes a difference between: starting up LrC by double-clicking it and have the catalog open automatically VERSUS double-clicking the catalog file and have LrC start up using that catalog. If that doesn't pinpoint the area in which to look for the bug, then I can't help anymore and I will quit Adobe forever, having used its products for over 25 years.

The Keeper of the GardenAuthor

Inspiring

Incredible, just totally incredible.

The Keeper of the GardenAuthor

Inspiring

LrC 13.2: Bug still present! One week to go before "bye, bye Adobe!"...

T

TDC3000

Inspiring

The bug is definitely present on LrC 13.2, happened when I first opened up the app. Toggling sync off and on is the temporary workaround until this is fixed. I hope this will help people track it down as it persists across versions.

Thanks for keeping us posted, Rick/Team.

The Keeper of the GardenAuthor

Inspiring

I appreciate your help, but in debugging software it's important to be precise. I gather "toggling sync off and on" did not really "fix it". Doing that just "repairs" the broken sync options *temporarily*, i.e. until quitting and restarting LrC.

Rikk Flohr_Photography

Community Manager

Engineering is requesting additional logs from those affected by this issue.

Close Lightroom Classic
Restart your Computer
Open Lightroom Classic
Verify Syncing is on or turn it back on
Let the application sit idle for 5 minutes

Go to Preferences
Lightroom Sync tab
Hold down [Alt/Opt]
Click [Generate Diagnostic Log]

When you have a new log to share, upload it to a cloud sharing service (Dropbox or similar) and then direct message me the link so that I can pass it along to those working on the issue.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

Done!

Rikk Flohr_Photography

Community Manager

Additionally, can you send logs from the Documents folder if any as well?

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

I find it an absolute scandal that the essential function of Syncing Collections in LrC is broken since more than two months and that there isn't even an announcement, let alone a release that repairs what is broken, from Adobe. All that's been demanded from Adobe is logs and more logs, tests and more tests, from the users who pay (!) for something that is no longer working. I consider this bug just one more added to the growing list of bugs and annoyances in LrC. LrC is now a mammoth that is slow to work with, with an increasingly complicated interface (dodging and burning needs masking now, and thus far more clicks than ever before!), features that don't belong in real photography but in digital imaging (there's always been PhotoShop - what's in a name... - for that!), and fleas and bugs that may soon make the heavyweight obsolete and extinct.
I rant, yes, I complain, yes, I am not satisfied anymore, and with good reason: I pay for something that worked flawlessly since so many years, and now is no longer functioning, together with the fact that Published Folders, created a few years ago, can't be renamed without LrC creating a second folder and not renaming the original one in Finder.
It's a scandal.

T

TDC3000

Inspiring

I have noticed recently that Lightroom Classic (Desktop 13.1, Mac OS Sonoma 14.3, MacBook M3Pro) intermittently starts up with sync seemingly disabled even though it's turned on. The cloud icon has the green check in it, but the sync icon next to the synced collections are not there. I have fixed this by shutting down and restarting the app. Clicking Pause/Restart sync in the upper right does not do anything.

Sync itself works fine, there are no errors and everything syncs as it should (grateful for Adobe's work here!).

Wondering if this is a bug that others have noticed?

The Keeper of the GardenAuthor

Inspiring

I've reported this at the end of November 2023. Until now, and after many tests and uploading logs to Adobe engineering, nothing has been done about it, no news, no updates, nothing. It's a serious bug and Adobe seems to ignore it completely.

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