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Participating Frequently
October 26, 2021
Answered

P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

  • October 26, 2021
  • 132 replies
  • 148767 views

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

Correct answer simonsaith

Please follow https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw... for your Intel GPU. The version of the Intel GPU driver that you have is pretty old.

132 replies

Adobe Employee
October 28, 2021

This is Intel's landing page to search & download & install GPU Drivers https://www.intel.com/content/www/us/en/support/articles/000038500/graphics.html

johnrellis
Legend
October 28, 2021

"Just checked and now there is a newer Intel driver: v30.0.100.9955 dated 14 Oct 2021"

 

@drtonyb , are you still seeing intermittent errors with that driver?

Participating Frequently
October 28, 2021

Cannot install it.

Legend
October 28, 2021

Just checked and now there is a newer Intel driver: v30.0.100.9955 dated 14 Oct 2021

Participating Frequently
October 28, 2021

Since updating the app I have closed it and relaunched it a few times. Even re-installed it.

Legend
October 28, 2021

I have had this happen to me several times and I'm using the latest Intel Drivers v30.0.100.9864 for my Intel UHD Graphics 750. I close LrC 11, relaunch and try again, usually successfully.

Participating Frequently
October 28, 2021

The links you gave and Intel Automatic Driver Update says there is no update for my driver.

I can't imagine having to buy a new laptop with every other update of Lightroom?

Participating Frequently
October 28, 2021

I have zipped the files. What's next?

ReaunaLanePhoto
Participant
October 28, 2021

I just updated to v11 - all mask features are work, except the "select subject" and "select sky."  When I try to use these features I get an error titled "Something went wrong" with sub-text stating, "there was an unexpected error and your request could not be completed."  I attempted in other catalogs and received the same error message. 

GoldingD
Legend
October 28, 2021

Check your GPU driver for updates.

 

If you do not have a desecrate GPU, but just an integrated Video controller (Intel on a laptop for example) check that driver for an update.

 

The latter was another members problem/fix

johnrellis
Legend
October 27, 2021

"So turn off the Lr graphics processor option in the Lightroom user preference would not have any effect either way." 

 

Good to know, thanks.

Participant
December 23, 2021

did this worl??